Hello,
Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.
As for the order and invoice numbering, it is currently not possible to automatically include the current year in the prefix (e.g. ORD-2026-00001 or INV-2026-00001) and have it update dynamically each year. The prefix is static and would need to be updated manually if you wish to change the year.
Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!
Best regards,