Hi, when i cange a page and i try to save if i spend more of 15 seconds i'm logged out automatically and i can't save
best regards
Awaiting an answer
SP Page Builder
Logout from my administrator panel
22 replies
Ariba Staff
Hello
Sorry for the inconvenience. Could you provide me your administrative access please? Use the hidden mode to share the log in credentials.
Ariba Staff
Can you kindly log in to the Administrator back end interface of your Joomla! website. In the main menu, select "Site" -> "Global Configuration". Now click on the "System" link. Look for the section entitled "Session Settings".
Change the "Session Lifetime" option from the default of 15 minutes to whatever you prefer.
If this does not work, please provide me your administrative access.
Giacomo Asked this
Thanks Ariba, i have already tried to Change the "Session Lifetime", it doesn't work. I provide you my administrative access
Ariba Staff
Thank you for the access. Please allow me some time to look into the issue.
Ariba Staff
Hello
Thank you for your cooperation. Our Senior agent will look into the issue, kindly allow us some time.
We appreciate your support and patience.
Rashida Rahman Staff
Hi there!
It seems not related to our product. But related to the database!
From when you are facing this issue, and what you did lastly please let us know.
Also, you may check the following link for suggestions:
https://stackoverflow.com/questions/10316138/joomla-session-automatically-logs-out-no-content
However, I have checked your backend and found out you have templates from both Helix Ultimate and helix3 framework.
Please keep templates from only one framework as they are different in many criteria which may cause issues.
Best Regards
Giacomo Asked this
Hi Rashida,
thanks for your support. I try following your suggestions I hope It could be the final solution. I should spend some time reading the log file. I will provide you a future feedback.
thanks also to Ariba
best regards
Rashida Rahman Staff
You are welcome:)
We will wait for your feedback.
Kind Regards
Ariba Staff
Hello Giacomo
Please do let us know if you are facing any issue, we are happy to provide assistance :)
If there is no other query, kindly accept the response in order to close & resolve the issue.
Thank you
Giacomo Asked this
Hi Ariba, i waited some days but it does't work. I also tried to set user session using PHP insted of database but nothing changed. I don't know what i can do
thanks for your help
best regards
Giacomo Asked this
Hi Ariba, I noted the problem incurs only when i try to apply some changes with SP Page Builder. When i try to apply some changes in other parts of the administrative back end i haven't this problem
thanks for you help
best regards
Ariba Staff
Hello
Thank you for the clarification & sorry for the inconvenience. Our Senior agent will look into your issue, kindly allow us some time. Thank you for your patience & cooperation.
Toufiq Senior Staff
Within 2 second it saved and no problem found.
Giacomo Asked this
yeah, if i'm fast i can save, but i change font of a written and the color and something else in 15-40 seconds when i try to save i'm logged out
thanks for your help
Toufiq Senior Staff
Can you share a screencast video of the full scenario?
Giacomo Asked this
Yes of course
Toufiq Senior Staff
Does it occured this page only or all of pages? I have checked same page and same process that you have mentioned your video but no problem found. Thanks
Giacomo Asked this
it occurs in all pages. an other example is when i use sp image gallery
Toufiq Senior Staff
Should i send you a screencast video?
Giacomo Asked this
hi Toufiq, i very similar to what i do in the past video. after 5 minutes for example when the system finish to upload all the photos i can't save because i'm logged out, i can't do normal things. it is frustrating.
thanks for your help
best regards
Toufiq Senior Staff
Will you please provide me the database access?
Giacomo Asked this
yes of course
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