Contact form issue - sender email - Forum | JoomShaper
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Contact form issue - sender email

Asked by Davide Reitano 5 years ago Last activity 5 years ago

Hello all,
i have an issue with the page builder contact form.

Is all configured properly, and i receive emails on my account.
But when the mail arrives, instead of the sender email (which i can see in the message), i see myself as sender.
and in fact, when i hit "reply" from my email client, my address is set as default and i reply to myself.
how can i solve this?

12 replies

Ariba Staff

Hello

Thank you for your query. Please give me some time to look into the issue and i will get back to you.

Ariba Staff

Will you please provide me the Joomla administrator access ? Use the hidden mode to share the log in credentials.
Sometimes a module may create such a problem and disabling it may solve the issue.
Kindly provide me your access so that I can check & will get back to you soon.

Davide Reitano Asked this

Thanks, here is my credentials

Davide Reitano Asked this

can i have an answer please?

Ariba Staff

Thank you for your cooperation. Our Senior agent will look into the issue, kindly allow us some time, we appreciate your patience.

Toufiq Senior Staff

Hi there, Sorry for the inconvenience. Will you please provide me the correct administrator access to check the issue? I will check & get back to you soon. Thanks

Davide Reitano Asked this

here

Davide Reitano Asked this

i updated the account

Toufiq Senior Staff

I have checked and it works fine.

Screenshot at Jun 28 14-39-38.png

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