Contact Form Issue - Sender Email - Question | JoomShaper

Contact Form Issue - Sender Email

DR

Davide Reitano

SP Page Builder 2 years ago

Hello all, i have an issue with the page builder contact form.

Is all configured properly, and i receive emails on my account. But when the mail arrives, instead of the sender email (which i can see in the message), i see myself as sender. and in fact, when i hit "reply" from my email client, my address is set as default and i reply to myself. how can i solve this?

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12 Answers
Ariba
Ariba
Accepted Answer
Support Agent 2 years ago #20823

Hello

Thank you for your query. Please give me some time to look into the issue and i will get back to you.

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Ariba
Ariba
Accepted Answer
Support Agent 2 years ago #20824

Will you please provide me the Joomla administrator access ? Use the hidden mode to share the log in credentials. Sometimes a module may create such a problem and disabling it may solve the issue. Kindly provide me your access so that I can check & will get back to you soon.

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DR
Davide Reitano
Accepted Answer
2 years ago #20825

Thanks, here is my credentials

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DR
Davide Reitano
Accepted Answer
2 years ago #21497

can i have an answer please?

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Ariba
Ariba
Accepted Answer
Support Agent 2 years ago #21520

Thank you for your cooperation. Our Senior agent will look into the issue, kindly allow us some time, we appreciate your patience.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #22392

Hi there, Sorry for the inconvenience. Will you please provide me the correct administrator access to check the issue? I will check & get back to you soon. Thanks

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DR
Davide Reitano
Accepted Answer
2 years ago #22396

here

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #22399

Screenshot at Jun 25 16-14-20.png

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DR
Davide Reitano
Accepted Answer
2 years ago #22562

i updated the account

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #22573

I have checked and it works fine.

Screenshot at Jun 28 14-39-38.png

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DR
Davide Reitano
Accepted Answer
2 years ago #22577

yes, it works but: try to hit "reply", the adress of the sender needs to be copied manually

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #22590

No problem found

Screenshot at Jun 28 15-46-09.png

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