Main Menu Dissappeared - Question | JoomShaper

Main Menu Dissappeared

MS

Martin Seidl

Helix Framework 1 week ago

Hi team I use shaper one clip template V 300, after updating helix plugin and ultimate (I guess this was the reason) the main menu which was at top horizontal position and some other styles like the footer area (which was black background with content) are gone!!!!

What was going wrong?

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12 Answers
Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 week ago #228175

Hello,

Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.

Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!

Best regards,

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MS
Martin Seidl
Accepted Answer
6 days ago #228187

see below

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 6 days ago #228219

The credentials you provided appear to be incorrect.

Please check them and provide the correct credentials.

Thanks!

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MS
Martin Seidl
Accepted Answer
6 days ago #228241

they are 100% correct!

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 5 days ago #228347

Please, check now.

Thanks

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MS
Martin Seidl
Accepted Answer
5 days ago #228369

thank you, please click on mobile virw on the Hamburger menu, strange behaviour still

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 5 days ago #228383

I think this is caching issues, from my end no issues. Try from different phone.

Thanks

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MS
Martin Seidl
Accepted Answer
2 days ago #228700

it was so many thing that were changed, I reconstructed most of it, I just wonder how this could happen. For ex. in templare > layout > there was a line missing with position 8 for the contact form and the background color of the footer was white instread of black, now I fixed those things. another issue: languafe switcher was gone, still it is not yet in right position at least on desktop. Logo scroll was not there any more, favicon was not there anymore.....mayn things

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MS
Martin Seidl
Accepted Answer
2 days ago #228701

...and colors changed like the send button in the contact form is (still) green instead of black...

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 day ago #228747

I apologize for the inconvenience.

Could you please try adding them again? If the issue persists, please let us know the exact problem and share a screenshot of the error. This will help us investigate it further.

Thank you!

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MS
Martin Seidl
Accepted Answer
10 hours ago #229033

I really have no idea why I had to rebuilt so many details....I fixed almost everything. I am not sure from where the helix 3 (shaper one clip) gets its custom.css connection or rather where should it be hosted so that it is displayed in the frontend styles....

Maybe u can help me in one issue. The both language flags are so small on mobile view see https://snipboard.io/VlO9LF.jpg what to do?

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MS
Martin Seidl
Accepted Answer
10 hours ago #229034

sorry there is one more thing I could resolve: the first preset color is in the main drop down menu the background color and also the sen button at the form on every page at bottom. and links have also still this green color, I already changed the preset color in the template but no changes

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