Main Menu Dissappeared - Question | JoomShaper

Main Menu Dissappeared

MS

Martin Seidl

Helix Framework 6 days ago

Hi team I use shaper one clip template V 300, after updating helix plugin and ultimate (I guess this was the reason) the main menu which was at top horizontal position and some other styles like the footer area (which was black background with content) are gone!!!!

What was going wrong?

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10 Answers
Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 5 days ago #228175

Hello,

Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.

Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!

Best regards,

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MS
Martin Seidl
Accepted Answer
5 days ago #228187

see below

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 5 days ago #228219

The credentials you provided appear to be incorrect.

Please check them and provide the correct credentials.

Thanks!

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MS
Martin Seidl
Accepted Answer
5 days ago #228241

they are 100% correct!

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 4 days ago #228347

Please, check now.

Thanks

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MS
Martin Seidl
Accepted Answer
4 days ago #228369

thank you, please click on mobile virw on the Hamburger menu, strange behaviour still

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 4 days ago #228383

I think this is caching issues, from my end no issues. Try from different phone.

Thanks

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MS
Martin Seidl
Accepted Answer
1 day ago #228700

it was so many thing that were changed, I reconstructed most of it, I just wonder how this could happen. For ex. in templare > layout > there was a line missing with position 8 for the contact form and the background color of the footer was white instread of black, now I fixed those things. another issue: languafe switcher was gone, still it is not yet in right position at least on desktop. Logo scroll was not there any more, favicon was not there anymore.....mayn things

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MS
Martin Seidl
Accepted Answer
1 day ago #228701

...and colors changed like the send button in the contact form is (still) green instead of black...

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 10 hours ago #228747

I apologize for the inconvenience.

Could you please try adding them again? If the issue persists, please let us know the exact problem and share a screenshot of the error. This will help us investigate it further.

Thank you!

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