Request Failed With Status Code 500
Marius Lindemann
I have updatet all of my websites to Joomla 6.1.2 and Helix Ultimate & Plugin to 2.2.8. On one Website i have now the problem, that i can't add anything new or save any changes in SP Page Builder or Articles who are build with die Page Builder. In Backend shows Request failed with status code 500 when saving. In Frontent nothing happens when saving, the circle shows loading with no end.
Website: www.vns-goslar.de
And no, i can't share any side credentials. -> data privacy
Ziaul Kabir
Accepted AnswerHi Marius,
Thank you for the details.
A 500 Internal Server Error is a generic server-side error, so we'll need to identify the exact request that's failing.
Could you please open your browser's Developer Tools (press F12) and go to the Network tab? Then try to save the page again and inspect the failed request.
Please share the following information from the failed request:
- The Request URL
- The Response tab content
- The Preview tab (if available)
- Any error messages shown in the Headers or Console tab
- A screenshot of the failed network request, if possible
This information will help us determine whether the issue is coming from the server, Joomla, SP Page Builder, or another extension.
We look forward to your update.
Best regards,
Ziaul Kabir
Accepted AnswerCould you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.
Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!
Best regards,