Helix Navigation Failure
Jürgen J. Fischer
Hi I have updated to Helix 2.2.9 and Joomla Joomla-Version Joomla! 5.4.7 Stable: Now I have problems with navigation, for example on schmack-immobilien.de
Portfolio = ok Invest = Top Level is not klickable = Submenü = ok Unternehmen = Top Level is not klickable = Submenü not displayed
I run more websites with same configuration and there are similar problems after update.
On mobile there are some problems but not as much as on PC
Rashida Rahman
Accepted AnswerHello,
I hope you’re doing well. I’m sorry for the experience you’ve had so far.
To look into this issue more closely, could you please share temporary Super Admin access (inside the hidden content box)? I’ll check this and update you as soon as possible.
Please make sure to keep a full site backup before sharing the credentials, just to be safe.
Best regards,
Jürgen J. Fischer
Accepted AnswerHi I did a Backup. You are now a temporarly SuperUser.
Jürgen J. Fischer
Accepted AnswerHi, can you please check the problem with Navigation? I sent you access as superuser yesterday. Thanks
Jürgen J. Fischer
Accepted AnswerHi is there anybody here to help me?
I have same problems on 5 other Websites since last updates from Helix and SP Pagebuilder.
Thank you
Jürgen J. Fischer
Accepted AnswerI solved it by myself. Update to Joomla 6. New Installation helix. Delete all Menu-Items. Generate alle Items new.
A lot of work, and no support.
Rashida Rahman
Accepted AnswerHi,
I'm glad to hear you were able to resolve the issue.
Thank you for sharing the steps you took. This will be helpful for other users who encounter the same problem in the future.
We also appreciate your feedback regarding the support experience and apologize that we couldn't assist you in resolving the issue sooner.
Best regards,