SP Page Builder 404 Error And Menu Issues After Website Recovery - Question | JoomShaper

SP Page Builder 404 Error And Menu Issues After Website Recovery

I

InfoM

SP Page Builder 1 week ago

Hello everyone,

Our website was built using SP Page Builder. About a month ago, the entire website was deleted. We restored it from a backup created one day before the deletion.

One or two weeks after the restoration, we began experiencing significant performance issues. The homepage was taking approximately six seconds to load. While investigating the cause, we found the following forum thread:

https://www.joomshaper.com/forum/question/45152

We suspected that both the website deletion and the subsequent performance issues might be related to the vulnerability described in that thread.

To address the issue, we took the backup created one day before the website was deleted and scanned it using the following Joomla security scanner:

https://github.com/zkrana/joomla-security-scanner

We deleted all malicious files detected during the scan. If I remember correctly, approximately one thousand files were identified. We also upgraded SP Page Builder from version 5.2.6 to version 6.6.2.

Since then, we have not experienced any further website slowdowns. However, several new issues have appeared.

First, the following text occasionally appears in the main menu:

current-item active">

Fixing this issue through the Joomla administrator panel only resolves it temporarily.

In addition, SP Page Builder has been inaccessible since last week. We are unable to create new pages or edit existing ones. When we open Components → SP Page Builder, the following error message appears:

Request failed with status code 404

We would appreciate your advice on the following questions:

Could these issues still be related to the vulnerability and the attack on the website? Could this indicate that some malicious files or code remain on the server? What steps would you recommend taking in this situation?

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2 Answers
J
Justin
Accepted Answer
1 week ago #230421

Check the page source for any unusual async entries.

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 week ago #230422

Hello,

Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.

Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!

Best regards,

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