Icons Not Displaying Correctly - Question | JoomShaper

Icons Not Displaying Correctly

T

Tony

Template 1 week ago

Hi, I'm not sure if this is a template (Helix Ultimate) or SP issue, however the icons in my Testimonial Carousel are display as they should in Edit mode, however once saved the become corrupted! (see screen shots).

Any help greatly appreciated

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7 Answers
Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 week ago #230644

I have removed the previous css, I just enable fontawesome from sp page builder settings. Issues resolved.

Thanks

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 week ago #230443

Hello,

Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.

Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!

Best regards,

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T
Tony
Accepted Answer
1 week ago #230595

Hi Ziaul,

The issue is occuring on this page: https://clubtoowoomba.com.au/dining

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 week ago #230639

The issue was caused by the font family version. Please check again—I have manually updated the font family in the Settings -> Addon -> Testimonial Carousel -> Custom Css file.

Thanks!

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T
Tony
Accepted Answer
1 week ago #230640

Hi Ziaul, Thank you for resolving this, but I would appreciate understanding the issue also! Can you please direct me to the documentaion where this is explained? Best wishes, Tony

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T
Tony
Accepted Answer
5 days ago #231023

Thank you Ziaul

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 5 days ago #231030

You are welcome.

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