Missing Offcanvas Menu/Icon After Update - Question | JoomShaper
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Missing Offcanvas Menu/Icon After Update

G

graustufen

Helix Framework 4 days ago

Hello After one of the recent updates – I don't know after which one exactly – the offcanvas menu/icon has completely disapeared on mobile devices. I tried several combinations placing it left, right etc., but nothing helps. Could you check, what happened here? It's on this site: https://graustufen.ch

Joomla 5.4.7, Helix Ultimate 2.2.9.

I provide you admin acces in hidden content, if you need.

Thanks Alexandra

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Website
https://graustufen.ch
3 Answers
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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 4 days ago #231174

Hello graustufen,

Thank you for reaching out to our technical support forum. I’m sorry to hear about the trouble you’re experiencing. Rest assured, I will look into this issue for you and work to resolve it as quickly as possible.

Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup before sharing.

Best regards

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G
graustufen
Accepted Answer
4 days ago #231180

Hi, please find the credentials in the hidden content. Alexandra

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 3 days ago #231287

You have created your own header styles. These conflict with the offcanvas code. I have taken your site backup and removed these folders for checking. After removal, the offcanvas works as expected. Please fix your code in these locations:

templates/shaper_helixultimate/headers/graustufen-agentur/
templates/shaper_helixultimate/headers/graustufen-fotografie/
templates/shaper_helixultimate/headers/graustufen-grafik/
templates/shaper_helixultimate/headers/graustufen-home/
templates/shaper_helixultimate/headers/graustufen-text/
templates/shaper_helixultimate/headers/graustufen-web/
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