Update: During installation, the mysql folder containing the SQL files was not created in administrator/components/com_admin/sql/updates. I found a workaround for this issue, and now the installation completes successfully. However, when I try to access the back end, I receive a 500 error message. The front end isn't working either. Any suggestions? Thanks Andrea

Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

Thank you for your reply. Although the Quickstart installation was successful, I cannot access the backend due to an error. The only way to access it is via FTP. The PHP version in use is 8.4, but the backend error message indicates a lower PHP version.

Please share your server or ftp access

The quickstart is not installed propely. please try to install again.

No luck. I've reinstalled QuickStart three times, but I keep getting the same 500 error in both the backend and the frontend. A note... the “installation” folder remains in the root directory even after installation. This has never happened to me with other VS templates. A

Please provide you db info, i will try to install the Quickstart

DB data Thanks

Is the database hosted on your server, or is it hosted externally on a remote server?

It is hosted externally on a remote server

We attempted to connect to the remote database using the information provided. The connection could not be established because the database server is currently unreachable from our side.

The host IP itself is valid, but the MySQL service on port 3306 does not respond. The connection times out rather than returning an authentication error, which typically means the issue is network access rather than an incorrect username or password. In other words, our connection is not reaching the database service at all.

To proceed, please check the following on the server:

1. Remote MySQL access is enabled, and MySQL is listening for external connections (not only localhost).
2. Port 3306 is open in the server firewall and in the hosting panel.
3. The database user is allowed to connect from remote hosts (or from our IP address).
4. Database exists and is the correct database to use.

Once remote access is enabled, we will be happy to test the connection again and continue with the setup.

Please let us know once this has been updated, or if you would prefer that we use a different host, port, or connection method.

I usually connect to the Db from here. I'll ask my internet service provider for some clarification. What is your IP ?

Do you have some news ?

Thank you for your assistance. I see now that the site is up and running. I took it offline via configuration.php. I'm waiting for the login credentials.

Apolozy for the delay response over the weekend time. Please check the hidden content area

Yes

Please marked the issue as solved

A