Error 1015: You are Being Rate Limited - Question | JoomShaper

Error 1015: You are Being Rate Limited

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Dagmar

General 2 days ago

Hi, I'm a paying customer. I log in, browse the templates, then go to the page builder info page, and I get an “Error 1015: You are being rate limited” message. What's going on? Is the only way to fix this to connect via a VPN service? What's the deal here? IP 91.17.30.137

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1 Answers
Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 2 days ago #232698

Hi there,

Thanks for reaching out, and sorry for the inconvenience.

The “Error 1015: You are being rate limited” message is generated by Cloudflare. It means that the JoomShaper website has temporarily rate-limited requests from your IP address. Cloudflare confirms that Error 1015 is triggered when a site's configured rate-limiting threshold is exceeded.

This does not necessarily mean that you have done anything wrong, and using a VPN should not be considered the proper solution. Changing to another IP may make the error disappear temporarily, but the underlying rate-limit condition would remain.

For now, please wait a little while and try again without repeatedly refreshing the page, as repeated requests can potentially extend the temporary block.

You may try clearing your browser cache and let me know if the issue persists.

Best regards,

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