Ensure Template Administrator Access Issue - Question | JoomShaper

Ensure Template Administrator Access Issue

AF

Ammar Fathi

Template 4 years ago

Greetings Support Team,

we've just installed the Ensure Template on below URL, front-end is working well, but we keep on getting errors when we try to access Administrator Page, error message below. > URL : https://www.unitedinsurance.ws/uic21/administrator

please help Regards; Ammar Fathi

Error Message: "Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at [email protected] to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request."

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3 Answers
Anne
Anne
Accepted Answer
Support Agent 4 years ago #21446

Hello there,

Thanks for contacting with us. Please, follow this documentation to solve internal server error: https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-3/faq-problems-solutions#error-500-internal-server-error

-Regards

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AF
Ammar Fathi
Accepted Answer
4 years ago #21447

Hello Anne

and thanks for your prompt reponse, we've tried all mentioned fixes but we still get the same error.

please advise.

Regards Ammar

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Anne
Anne
Accepted Answer
Support Agent 4 years ago #21456

Hello Ammar,

I am sorry for the inconvenience. Please, contact your service provider about this issue.

-Regards

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