EasyStore customer can't register - Forum | JoomShaper
Staff replied EasyStore Joomla 6 v3.1.1

EasyStore customer can't register

Asked by K 1 week ago Last activity 1 week ago

Discovered a minor issue where users couldn't register as a customer.

Here's the fix.

I set up my EasyStore QuickStart package and adding a few plugins I sometime choose between including
CAPTCHA - Invisible reCAPTCHA, and
CAPTCHA - hCaptcha (my preferred captcha)
I enabled and configured hCaptcha and set it as the global default Captcha. Subsequently no matter what I tried I couldn't get the Customer Registration page to appear, it always went to the default 404.
I spent quite a while trying to find the problem.
The answer was in front of me... the 404 page has some extra message about "reCaptcha". I wasn't using reCaptcha so I ignored this. When I did start looking at the Captcha's as a possible cause I discovered the CAPTCHA - Invisible reCAPTCHA plugin was enabled, even though it wasn't set as being used in the Global Config. When I disabled the CAPTCHA - Invisible reCAPTCHA the problem resolved. So there must be some registration related coding somewhere that tries to use CAPTCHA - Invisible reCAPTCHA if it sees it enabled, even though you are using a different captcha (in my case hCaptcha) in Global configuration.

1 reply

Toufiq Senior Staff

Hi there,

Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. To better address the issue, could you kindly provide Joomla administrator access? This will enable me to thoroughly investigate the matter and provide you with a prompt resolution.

I appreciate your cooperation and will ensure to get back to you as soon as possible.

Best regards,

Toufiqur Rahman (Team Lead, Support)

Log in to reply.