Bug: Customer name missing in the orders grid list (EasyStore) - Forum | JoomShaper
Staff replied EasyStore Joomla 5 Latest version installed

Bug: Customer name missing in the orders grid list (EasyStore)

Asked by Chaka T. 3 days ago Last activity 2 days ago

Hello JoomShaper Support Team,

I am experiencing a recurring display issue in the EasyStore orders list admin view.

For certain orders (especially those placed by guest users), the customer name column appears completely blank in the main grid, even though the customer information is correctly saved in the database and successfully displayed on the individual order details page and the printed receipt.

Joomla Version: 5.4.10

EasyStore Version: Latest version installed

Could you please look into this template/query rendering bug in the backend orders list and provide a fix or a patch in an upcoming update?

Thank you for your help and support!

Best regards,
Chaka

1 reply

Atick Eashrak Shuvo Staff

Hi Chaka,

We apologize for the inconvenience.

Could you please share a screenshot showing the blank customer name in the EasyStore orders list in the Joomla administrator panel? This will help us better understand the issue and investigate it further.

Thank you for your cooperation and understanding.

Best regards

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