Hello Stuart Clark

Thank you for taking the time to share your concerns with us. I sincerely apologize for any frustration and inconvenience you have experienced with our product and service. Your feedback is invaluable and helps us to continually improve.

I have addressed two major issues on your site.

1. Breadcrumb adding shop or parent menu item title to the end on Product Details page and Customer Profile page.
2. Image was not loading in Product Details page until variant is selected.

I am pleased to inform you that the issues you raised have been resolved. Additionally, we are working diligently to address the remaining issues, which will be fixed in our next release.

Your satisfaction is our top priority, and we appreciate your patience as we work to enhance your experience with our product. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.

Best regards

I agree with you, @Stuart Clark. It is a beta development product, and I haven't been able to use it in any project since I bought the membership last October, almost a year ago. I have tried all the updates, and I no longer consult anything in the forum because my initial issue was ignored. This year, I took it as a way to "fund" the project, but if there are no definitive advances before the membership renewal, I will downgrade my membership level. I believe a year is more than enough to resolve the issues of a product that was supposedly ready for production. I would gladly support a Patreon or similar initiative to help develop a new product; I know it's costly, but selling Easy Store as a finished product has proven not to be the way, as customers may feel deceived, rightfully so, losing money, time, and resources.

I'm sorry, @Ofi Khan, but the colleague is right, and in my opinion, the fundamental issue is deeper, and I would like to know if you have plans to resolve it. From the beginning, Easy Store allows creating categories and assigning products to them (well, assigning a product to multiple categories doesn't work correctly), but the most important aspect is the structure of categories and products. It is not possible to display all categories on a single page, in grid or list format, with a menu item and a friendly URL. Many of the issues raised in the forum this year stem from this, caused by using the filter to replace, poorly and quickly, the basic navigation functionalities and requirements not only of any e-commerce but also of any website. This leads to problems with native multilingual support, the overall slowness of the extension, usability issues, and the impossibility of making Easy Store search engine friendly, not to mention the structured product data that should be essential nowadays.

Honestly, if you decide to launch a new e-commerce solution for Joomla, I understand that it is to improve on those already available and functional, such as EShop, HikaShop, or Joomshopping, to name a few. Another question I would like you to answer is, how much more time do you need for that?

I am very interested in your response, as it will determine whether I renew my Easy Store membership.

Thank you

@Ofi Khan - you can see I am not alone in my views. @lluis above demonstrates exactly what I've been trying to get accross to you for weeks now!

We need an OFFICIAL, CONSIDERED response to these questions - and we need to know whether it is worth OUR time and money to keep funding your company's ongoing future.

What you seem to be ignoring is that if we all STOP renewing our memberships, you won't have ANY income to keep developing. Your LACK OF SUPPORT and REFUSAL TO FIX BUGS or ADD REQUESTED FEATURES are the actions which are going to cause us, your customers, to go elsewhere!

Hello guys,

Thanks for your thoughtful feedback. We are working with a few features like tax on product page as per EU policy and showing all categories from the component menu item etc. In near future, the product will be more stable and user friendly. We are continuously taking suggestions from you and implementing them. Please do not hesitate to contact us and demand more features. While we can't commit to every request to be added but we definitely value your opinion and cosider it. If you still any features from the other ecommerce extension and want them to be in EasyStore, then let us know.

Last but not the least, we are a customer-oriented company and you guys are the heart of our company. We appreciate your patience, time and willingness to work together. We will not disappoint you.

Best regards

Dear Ofi Khan,

I have no doubt that you are working hard on Easy Store and that it will improve in the future. However, I also have no doubt that presenting it in its early development stage as a finished product has been a mistake that does not benefit your company's prestige and has cost us time and money.

The membership change that practically "forced" your customers to purchase Easy Store has been another significant mistake, which I assume you will fix soon. There are other ways to finance projects, as I mentioned in the previous post, and many of us would have supported them.

But since you presented and sold it to us as the Joomla solution for e-commerce, how did you expect customers to react? You knew the real state of the project's development. Yes, some still buy Easy Store, but it is not for its functionalities or stability. It is because they believe it has the functionalities you advertise, which, as of today, is far from the reality.

In short, as I always say, reaching the top is very difficult, but falling is very easy. You know what you are doing in your company, but if you really listen to us, take action, fix the technical and membership errors (there are many ways to do it), and above all, keep us informed.

Thank you so much for your suggestions. The team is listening to your voice and prioritizing the issues so that we can deliver more stable product. I understand that the EasyStore subscription policy might not make you happy. We are really thinking about how we can pay you back with a more furnished and usable product. Your loyalty and our dedication will lead us to a better (hopefully the best) ecommerce component very soon.

Best wishes.

@Ofi Khan,

I'm afraid you're still missing out ignoring the points that are being made by us, your customers.

The simple truth is that as it stands, EasyStore is NOT PRODUCTION READY - that means that it can't be used in a production e-commerce site!

I'm not sure why it is your staff find it so hard to understand the basic core features that are mandatory to using EasyStore as a production system. One of those core features, and a feature used ON THIS VERY WEBSITE is seamless Joomla account creation when an user makes their first order.

i notice you don't use EasyStore as your e-commerce component on this site - that says a great deal about what you know internally about it's limitations!

As your customers, we now can not accept vague promises of something different at some unknown point in the future - we need things to change NOW

If EasyStore can't be made to function as your customers need it to - the most floating issues being user another creation and taxes - then write simply YOU NEED TO PROVIDE REFUNDS -- IMMEDIATELY

If you continue to ignore these pleas for action, i may be forced to escalate my complaint to financial regulators. You are selling a product that is not fit for purpose!

I agree with all said by the customers above. EasyStore is NOT PRODUCTION READY and Joomshaper is using us as beta testers and QA which is understandable if we didn't PAY a lot for this beta version. Instead JS should pay us for thesting and improving their product!

One of my clients closed her company last week because she was unable to properly sale products with EasyStore. This cost her many expences and her company bankrupted. How you can compensate this?!

She asked me to export all her orders because authorities asked for this information and guess what - THERE IS NO ORDER EXPORT option. Now she may be receive a fine because of this!

They are still plenty of bugs and missing functionalities in EasyStore and we all struggle to use it at all.

I will open a ticket AGAIN for some missings because they were ignored durring last few updates!

And I will join the others asking for A FULL REFUND untill your product is production ready!

Dear all

One of the best component Sellacious is closed now becasue of the joomshaper

They assoicted with joomshaper and not able to handle templates becasue of this issue they closed sellacious

Now easy store also near to that I recommend do not purchase it right now

hi , a simple/ stupid point is : multilingual but not multi-currency !! so you can create a shop per country, but not respect its currency ??

Joomshaper really need to start stressing these concerns properly, rather than just ignoring this thread!

@Ofi Khan - what is your official sensible answer??

I am aware of the situation in Bangladesh and my thoughts are with all those affected; but whilst that may be affecting the current speed of response to these issues, it has not affected responses or lack theeof for the past few weeks.

This isn't a new post, not a new issue. Which is precisely why it is now becoming a larger issue!

I am also very dissapointed with EasyStore! Lack of basic funcionalities for customers, like advanced product search by custom product features, no possibity of assigning delivery time for different products, no popular payment gateways for EU conutries and so make it impossible to work with.

Joomshaper sells a dream of EasyStore - nice looking templates like allura or trove with no proper ecommerce core functionalities.

Does any of you have a good experience with any other Joomla e-commerce component like Eshop, Hikashop, Phoca Cart, Joomshopping or any other working?

@Stan

Apology for the inconvenience. Because of a nationwide internet blackout, we could not respond to you earlier. We are still communicating with limited connectivity and trying to help as much as possible.

Really sorry for the loss and trouble. We are collecting your feedbacks and working to make the product better. Thank you so much for your patience. I have added a feature request to add Export/Import feature on Orders similarly like Products option. The team will fix it soon.

@Ofi Khan,

We have all had enough of these baseless promises is something maybe happening at some point in the future.

You have continually refused to address what is going to be done NOW to resolve these issues. As the features being requested are not even confirmed to be under consideration, let alone have a DEFINITIVE delivery date, the fact remains that customers, me included, STILL NEED A REFUND!

We have been paying for s product which does NOT function as described, and therefore under your very restrictive refund policy - we ARE entitled to a refund!

Please answer this specific post and these specific points without further delay!

For clarity and to remove any confusion - "...soon" is NOT a good enough answer any longer. You've had almost a year to make this product work!

I understand your urgency to know the deadline. I will ask the team to give me a timeframe to fix the issues.

@Ofi Khan

Please try it with Custom Feature option on products. It should be possible through it.

I did try, but there is no possibility of displaying "specification" field on the storefront layout.
Since this is one of the most important information about the product, there shoul be a specal field for delivery time available for product list.

Please suggest the payment gateways you want. I will share it with the team to check.

I did asked about this 7 months ago and @Paul Frankowski replied: www.joomshaper.com/forum/question/28562#qa-answer-141045

Trusted payment gateways for Poland:

• Przelewy24
• PayU
• Autopay S.A.
• imoje

Some news about Colissimo ( french delivery system) ? Please take care, they now have 2 tarifications depending from destination (home or pickup point) !

@Ofi Khan

Can we PLEASE have a public development schedule for EasyStore?

Many of us need to decide IMMEDIATELY whether it is worth our while continuing with JoomShaper products, or whether we should switch to something different!

Hi. I was a daily visitor of the forum. I was truly excited with this new promising e-commerce solution. I engaged in 5 diferent projects as soon it was released. My clients were also excited. So I put several work hours on deploying Joomla websites, loading content. Preparing it all for them to have online sales solutions.

I re-subscribed my pagebuilder with EasyStore. Was not cheap, but I repeat it looked simple, neat and very functional.

It's past almost a year. I had to change my promising projects to J2Store (whilst I was reading post over post and new versions of EasyStore with tool to import from J2Store). I had to produce the online stores I had agreed with my clients. I can't have, on a UE country, a messy store where I can't set prices WITH VAT included. And have them properly discriminated on check out. This was the red line that got me with my harms down, disapointed and with that huge regret of the money I spent on this subscription. I agree with Stuart Clark: refund! Otherwise, you should consider extend for a full year to us all beta-testers of this solution.

Look, I was supportive. I gave all my constructive critics. I waited MONTHS for the simple correction about a fundamental function of a store concerning PRICES. I can't have online store with confusing prices guys. I can't work on this for my clients either. I salut all the hard work and effort the team has put into corrections and improvements. BUT!

You do need to prioritize! You do need to have a clear criteria and publish I don't say immediatly but every 15 days or 1 month on what the team is working. Do you realize that this post: https://www.joomshaper.com/forum/question/29651 is 7 months old? I know you do, you answer on it every month.

This extension either is meant to be a tool for online sales or to be a neat product catalog. I can make catalogs with many other tools (free or paid).

As others said, please gather the team. I'm close to renew or not my subscription. I had to put my time and effort on other tools so far, so if no refund/extension or true noticeable improvements on EasyStore I'm afraid that like me a lot others will just walk away...

Also, I'm not blind about internet blackouts. But that is recent, and all the mentioned core problems are months old.

I feel very sad and disapointed Ofi Khan. A bit angry too... I honestly believe the team.... You guys can do this work, but one year was lost (for me)...

I'm so mad! We have been told for weeks that this tax error for the EU market will be fixed with the upcoming update, i.e. today! I cant find it in the new release yet . It's a total disgrace

Joomshaper should have pointed out long ago that Easystore is a beta version that is not yet compliant with the EU market guidelines.

I'll now wait another 2 weeks to see if anything happens and will otherwise point out on all important review platforms for Europe that Easystore currently means useless and wasted money and time for European users

Unfortunately, I feel completely fooled... I've been trusting support's words so far...big mistake

@JoomShaper admin and owners

You can see NUMEROUS other customers who agree with what I'm saying - that we have PAID for an INCOMPLETE, NOT USEABLE product. We are NOT your beta testers - we are customers paying for and expecting a FULL product. By your own terms and conditions, if the product if fundamentally NOT capable of it's intended use - YOU OWE US A REFUND!

JoomShaper have completely FAILED to provide a fully working verson of EasyStore - even OVER ONE YEAR AFTER IT LAUNCHED - yet you are expecting your PAYING CUSTOMERS to KEEP WAITING for more and more time whilst you decide if you can be BOTHERED to fix the product!

THIS IS COMPLETELY UNACCEPTABLE NOW. YOU HAVE PRIVATELY OFFERED ME A REFUND OR A FREE SUBSCRIPTION - I NOW DEMAND YOU OFFER THIS TO EVERYONE WHO HAS PAID FOR EASYSTORE!

I was eagerly anticipating this update, as it seemed that the team had taken note of the members' feedback and there would be significant improvements. This has not been the case. I am so disappointed that I see little hope for a short-term solution. Instead of wasting time adding new features and developing templates for Easy Store to gain more customers, you should focus on definitively resolving the issues we have reported to you, to avoid losing the customers you already have. The more people buy Easy Store, the more criticism and frustration you will face.

Now I truly believe that the time has come for you to seriously consider issuing a REFUND for EasyStore Agency memberships. The templates are mostly for Easy Store, which we cannot use because the extension does not work as it should. Those that are not for Easy Store are repetitive and of low quality, offering nothing new. The extensions are updated late, and the release of new All Layout Bundles is increasingly delayed. I feel this way after paying $599 for the EasyStore Agency membership and wasting time and more money when the client returns the work because Easy Store doesn't function.

Quantity is not the same as quality; your memberships are based on quantity. Your only top products are SP Page Builder and Helix Ultimate, which could be even better and are still lacking, if only you had invested the wasted time in developing Easy Store.

We need to know NOW what you plan to do.

Hello everyone

My sincere apology for the delay in solving this matter. I understand your frustration and loss of time and money on supporting EasyStore. I also appreciate your concern and good-will to make the product better.

Yesterday I had a meeting with the development team. I presented your feedback to the development team and got their answers on it.

🎉 Good news! We are re-designing our tax system to comply with EU tax policy. 🎉

Some of the key features on the new tax system will be:

• Product or Region-based tax
• One-stop shop VAT registration
• Tax override on category
• Gross price (price with tax) display on the Shop and Product page

We require time to research and develop it. Research and design for tax management are almost done. The development is also going alongside. The team is working hard as the issue is our top priority now. We are trying our best to solve this soon with all our resources. Our estimated time to release the version is in the second week of September. We also plan to release a beta version prior to the stable release. After collecting your feedback on the beta version, we will finalize the stable release.

Hopefully, all your issues regarding Tax management will be fixed with this release. Thank you for your patience and understanding.

Best regards

Good news about the Tax implementation, although there's yet another month's wait to achieve a working system. This is now WELL OVER A YEAR since the "PRODUCTION READY extension was launched!

However, there's no news about when USER CREATION and USER MANAGEMENT will be addressed. This is a SERIOUS lacking within EasyStore right now. It makes it impossible to convert guests into real users; it makes it impossible to register Joomla accounts in a seamless manner during checkout; and it makes the user experience crap for existing Joomla accounts when purchasing an item.

WHAT IS THE ROADMAP TO RESOLVE USER ISSUES??

Half fixed!

NOW - you need to fix the USER EXPERIENCE of using EasyStore - you seem to have ZERO idea about how this should work!

Let's look at the steps required so buy a product in EasyStore where guest checkout is disabled:

1. Go to shop
2. Add item to cart
3. Click checkout
4. Click I don't have an account / create account
5. Enter details
6. (get redirected to BLANK page with NO confirmation of actions)
7. Click on email confirmation (no indication on site this will be needed) OR wait for admin confirmation (unknown)
8. Click on shopping cart
9. Click on checkout
10. Enter login details
11. Click on shopping cart
12. Click on checkout
13. FINALLY - type in shipping / billing details etc.
14. Click through shipping / payment steps and COMPLETE ORDER

NOW let's look at the steps required to buy a product in most other Joomla ecommerce packages

1. Go to shop
2. Add item to cart
3. Click checkout
4. Click on "register account"
5. Enter user details including shipping and billing info
6. (agree to captcha etc. - as account creation doesn't need to be enabled in Joomla, no account activation is needed)
7. Click through shipping / payment steps and COMPLETE ORDER

SO - In EasyStore there is a convoluted 14 STEP PROCESS required to register and purchase a product, whereas in MOST OTHER ecommerce packages there is a 6 or 7 STEP PROCESS which at NO POINT navigates the user away from the checkout screens!

THIS IS WHAT YOU NEED TO FIX IN EASYSTORE

As I've previously said - the SIMPLE, CLEAN way to do this will be to make the "Remember these details for the next time" link (on guest checkout) AUTOMATICALLY create a Joomla account for the user!

What is your timescale to implement the above???

This isn't "feedback" - it is what we, your customers, have been requesting for MONTHS!

We need DEFINITIVE TIMESCALES for when these missing features will be FULLY IMPLEMENTED

Another week has passed and STILL we have no confirmed way forward! Bugs are STILL not being fixed properly and even security issues are being ignored for a week!

Hi,

With the experience I have now with Easy Store, I would never have bought it. I see that Joomshaper continues to promote it on social media as a wonderful product. It is not ethical for community members, without the information we have, to buy it thinking it is a product that it actually is not.

Therefore, I have started posting the URL of this thread in every Easy Store advertisement that might mislead community members. I have started on X and Joomla.

@Ofi Khan @Toufiq @Paul Frankowski

Please provide timescales for the outstanding EasyStore issues which are preventing users from making full, production use of this product. These outstanding issues include (but are not limited to)

• Joomla user creation workflow on checkout
• Tax system overhaul to allow for multiple tax rates per country / region (EU tax rules)
• PayPal payment plugin configuration
• Updated payment plugins to support new guest user order view solution
• Full category / sub-category support, including publishing options and sub-category display in the EasyStore filter

If you need examples of these issues (once again) - PLEASE ASK!

Also, please publish publically the roadmap for EasyStore releases going forward.

Still waiting for answerr....Your customers give you lot of elements ( sometimes complete plugins, just to adapt , like Colissimo....for a few months) and still no integration of their needs... How do you want to sell your extension worldwide , if it only can be used by few customers ( only 1 tax rate per cournty, only 1 currency ...) !!

Hi Ofi Khan,

Just like the management of the EU tax system, the structure I sent you should have been available from day one, as is the case with all electronic store systems. You ask for time, no problem; I use other e-commerce systems that work perfectly and without issues.

Now that you have time, how do we resolve the financial matter? I have paid for a year of a product that I haven't been able to use and won't use until it's better than the ones I currently use. This is a serious question that requires a serious answer.

Thank you.

P.S. From a distance, I see that the political situation in your country is normalizing. My best wishes.

So as i see, the strategy of JOOMSHAPER is to take the least possible damage:D and to bribe all arguing customers. If you don't send email you don't get refund:D. Clever. Whas that your purpose @Stuart Clark? Or have you also been bribed?

Hello.

Regarding another failed deadline: https://www.joomshaper.com/forum/question/33814#qa-answer-163751

I'm here to claim 12month extension of my subscription.

I will argue or comment anymore until the solution is actually functional. It is not, and it's past a year (for me). My subscription is ending and was of no use...

I will send the email as you pointed. I just want to make this public because 2nd week of september is gone an we honestly can't believe more promises.

Cheers

yes, they promissing again and agin to deliver. they said before weeks tax issue is fixed and will be released in beta version before final stable update will come 2nd week of september. we costumers are pleased to wait again and again and joomshaper once more isnt fullfilling what they announced ...

its a bit like a scam to us costumers

It's unfortunate that we're still in a position of not having known, guaranteed dates on when missing features and existing bugs will get fixed.

We were promised a huge update to the TAX system - that update date has been missed. We were promised a dull roadmap - that hasn't been provided. We were promised bugs would be fixed - there are still many outstanding bugs.

... sure, Joomshaper suffered a DDOS attack at the end of last week which I'm sure took up a lot of their time; but that doesn't mean they can't communicate with us!