Hi there,

Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. I have checked your issue. I need to share your site backup to our developer team. Please allow me time.

I appreciate your cooperation and will ensure to get back to you as soon as possible.

Best regards,

Toufiqur Rahman (Team Lead, Support)

Provide me database (phpmyadmin) access via hidden content area. You database has duplicate content. That's why need to apply a query.

Sure. See private area.

Cheers, Andrew

G'day Toufiq, My website sits on a webserver which I'd need to grant you acces to. Is there an alternative way to give you access to phpmyadmin?

Cheers, Andrew

Hi Toufiq, Thanks, that worked. I have been playing with my products since.

A further question for you. When I attempt to import updates to my existing products (as the J2Store imported did not capture all of the product variants), I've noticed that the CSV importer is:

1. Creating new products even though the root product already exists.
2. Is not importing all of the new SKU codes allocated to the variatnts
3. Does not recognise the primary product SKU code as a key identifier

Also,

1. Is there a way to sort the main product listings by SKU? this helps find products more quickly than the product name.
2. Is there a way for a base price for a product with variants to be displayed with a 'From' instead of $0

Cheers,

Andrew

Hi Toufiq, Its been some time since this was added to the improve list. Has there been any updates on the tool? Is it any closer to working?

Andrew

Already, We have solved this issues. Did you checked the latest version?

Hi Tourfiq,

I have downloaded the latest version of EasyStore v.1.2.3 which, as by your change log, you have fixed the import / export tool.

I regret to inform you that I can not get it work on my site. I downloaded an export and then attempted to add additional products - I need to import and add over 200 products and their numerous variations. To test the import function I only added approximately 40 items.

Upon import of the zip file, the import function spun for 10 seconds and then stopped. No additional images were to my instance of EasyStore. Could you please take a look at my Zip file to see if there are any issues with the import. (I would attach the file but there is no attachment tool)

Additionally, is the image path indicated in the import file, a direct path to the joomla image folder or a processing path for EasyStore. That is, my Joomla image path is images/easystore/{products} where as, the EasyStore import CSV lists it as media/{product}?

Ps. You indicated two week ago that JoomShaper had fixed the import / export tool for easystore but the EasyStore update was not released until the 10th Sept. Could I please ask that you are more accurate with your posts as there was a week's different between asking me to check for the latest download and the latest download being available. Between waiting for nearly three months for the issue to be corrected and the shortcomings many are discussing on this forum about the quality of the product being supplied, I am too being to question the EasyStore product.

Kind regards,

Andrew

Here is the details you might need.

Cheers,

Andrew

Thanks.

Downloaded and try import. Got:

Incorrect integer value: '' for column 'product_id' at row 1. CSV has no 'product id' only SKU.

Regards,

Andrew

sure. see hidden details for specifications.

cheers,

Andrew

G'day Toufiq,

Thanks for the update.

Since downloading the latest version of EasyStore, I am still finding that the import tool is not working as described. Each time I update my products, the import tool create a new version of the product. With 1000's of products to add, I do not have time to waste, trying to edit each product and each variation.

Can you please fix the import tool so it updates the product specfications and not create copy product.

Regards,

Andrew

Hi Toufiq,

That's quite disappointing. What's the point of an export / import tool if it doesn't allow you to bulk edit product features, specifications and prices.

Can you also explain the intent behind the following update in the change log?

Version 1.2.4 16 September 2024 Fixes

Incorrect media type assigned for gallery video files when saving a product as a copy.
Incorrect media type issue for image files during Import/Export resolved

Addressed duplicate product title and alias issue when importing the same product.

    Issue with component installation resolved.

Could you not just add the product's unique ID to the export and use that as guiding field to update exisiting products?