When I tryp to update SpPAgebuilder, I am getting an error message (see enclosed screendumps). I have to download th update and install it manually.
Staff replied
SP Page Builder
Joomla 6
v6.9.1
Automatic update of SP Pagebulder does not function
7 replies
Anne Staff
Hi H,
Thank you for bringing this to our attention.
Occasionally, automatic updates may fail due to temporary network connectivity issues, server timeouts, or hosting-related restrictions.
Could you kindly try the update again after some time and let us know if the issue persists?
Thank you for your patience and understanding.
H Asked this
This problem already exists for a long time. It is not a network or hosting issue. SP Pagebuilder is the only extension with this behaveour.
Martin Grunert
Are you using Pro? Have you entered the correct license information? :)
H Asked this
Yes and yes
Toufiq Senior Staff
Hi there,
Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. To better address the issue, could you kindly provide Joomla administrator access? This will enable me to thoroughly investigate the matter and provide you with a prompt resolution.
I appreciate your cooperation and will ensure to get back to you as soon as possible.
Best regards,
Toufiqur Rahman (Team Lead, Support)
H Asked this
I made a temporary admin account: see below.
Once you have fixed the problem I would like to know how I can also do that, as I have several other sites with the same problem.
Toufiq Senior Staff
You may have forgotten to share the site URL. Thanks
H Asked this
Oops.Sorry: forgot.
dev.deijsmannetjes.nl
Toufiq Senior Staff
H Asked this
Very good.
But is this now solved permanently or only fur this update?
And how can I reproduce this? I have 4 other sites with the same issue.
Toufiq Senior Staff
Can you share another website login credential to check the issue?
H Asked this
I can do that. But can you first tell me whether this is a permant fix or only for this update?
Toufiq Senior Staff
It works fine on my end. However, if you're still experiencing issues on your site, I'll need to investigate the issue more thoroughly to identify the cause. Thanks
H Asked this
Does that mean that you just update Pagebuilder by manually uploading the update? That always worked fine.
Or did you fix my site and then SP Pagebuilder updated automatically?
Because the latter I can only test again on my site once there is a new Pagebuilder update.
Toufiq Senior Staff
I didn't update manually. I have updated it live on this site.
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