Hello,

Please, upgrade your Joomla version to 4.x or 5.x, Hope, It will resolve your issues.

To upgrade Joomla version, you can follow this guide: https://www.joomshaper.com/blog/how-to-update-your-site-to-joomla-4

Thanks,

Hello,

Please check our technical requirements from here: https://www.joomshaper.com/documentation/sp-page-builder/technical-requirements

Thanks!

Dear Ziaul, since the usage of Joomla Version 3.10.20 eLTS and SP Page Builder V. 5.3.6 there was no such problem! Any idea of what is causing this issue?

If you do a major Upgrade of your Software, I agree, when cutting of old versions of Joomla. Bute betweeen a release?

Regards Alexander

It’s difficult to pinpoint the exact cause of the issue based on your scenario. I would recommend setting up a separate development environment and upgrading your Joomla 3 site to Joomla 4 or 5. Once everything is working fine, you can proceed with migrating your main site.

In the meantime, if SP Page Builder 5.3.6 is working well with your system, you can continue using it. The upgraded version of SP Page Builder may not be fully compatible with your current setup.

Let me know if you need further assistance.

Thanks,

Okay, then please go ahead and create a separate post for this issue. Once it’s up, I’ll investigate it further and assist you accordingly.

Thanks

Thanks for sharing your experience—and for the workaround with the /components/com_sppagebuilder/addons/form_builder folder. That tip might help others facing the same issue.

Please, keep in mind that If you’re still using Joomla 3.x, which is now outdated and no longer actively supported. Sooner or later, you’re likely to encounter more compatibility issues—not just with SP Page Builder, but with other extensions as well.

I strongly recommend setting up a development environment and starting the upgrade process to Joomla 4 (or Joomla 5). This will give you much better compatibility with the latest versions of SP Page Builder and other tools, along with improved security and performance.

Also, if you’re dealing with specific technical issues, please consider creating a separate post for each one—it’s much easier to help that way.

Thanks again for your input!

Hi,

We have the same problem, 'cause of Joomla 3.xx

You have to keep in mind that all of our clients does'nt have the budget to upgrade their site to J4 or J5

As a commercial extension, you should stay compatible for older version of joomla.

We are client of JoomShapoer since years and let you many $.

The minimum service you can do is to give help for older websites too.

Or doing something that stop upgrading PAge builder, than we stop paying for nothing

;)

I would suggest you to create a separate post for your issues.

Thanks.

In 2 months you don't even have the slightest idea and all you get are superfluous and instructive answers for idiots. Stalling support without competence.

I didn't even want to reply anymore, but ....

Why this stupid answer “create a separate post”? Exactly this reaction is the reason to tell everyone to avoid you.

I’m really sorry to hear how frustrating this experience has been for you. I understand your disappointment.

Regarding the suggestion to “create a separate post” — that wasn’t meant to dismiss your issue. When dealing with technical problems, especially those that may require user access or sensitive details, it’s important to handle them in a secure and private manner. Sharing access information in a public thread isn’t a best practice, as the original post creator and others can view it. A separate post or private support channel helps protect your privacy and allows us to give more focused attention to your case.

I appreciate you taking the time to respond, even if it was out of frustration. If you’re willing, I’d like to take another look and do what I can to help resolve the issue properly.

Thanks again for your feedback — it really does matter.

Best regards,