SP Page Builder Update - Forum | JoomShaper
Staff replied SP Page Builder

SP Page Builder Update

Asked by Sankar MSS 5 years ago Last activity 5 years ago

When I was trying to update SP Page Builder Pro from 3.7.1 to 3.7.12. The update process thrwowing the following error message.

Warning

Error connecting to the server: 403
Before updating ensure that the update is compatible with your Joomla! installation.
You are strongly advised to make a backup of your installation before you start updating.
×
Error

Failed to download package. Download it and install manually from https://www.joomshaper.com/index.php?option=com_product&task=download.download&product=extension&id=37&sub=1.

I tried manual update that was also failed.

7 replies

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Ofi Khan Staff
5 years ago

Hello Sankar MSS

Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials.

Best regards

Sankar MSS Asked this
5 years ago

I have given my credentials

Ofi Khan Staff
5 years ago

Please share your administrator URL to access.

Ofi Khan Staff
5 years ago

Thanks for the access. I have installed the latest version on your site.

Sankar MSS Asked this
5 years ago

What was the issue?

Ofi Khan Staff
5 years ago

I am not sure. I did not find any issue. I installed the latest version manually. Auto update sometimes does not work due to server issue. Anyway, please accept the answer if you have no other issues.

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