Hello

Sorry for the inconvenience, can you share a screenshot of the issue please?

Hi there!

The following FAQ may help:

https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-3/faq-problems-solutions#install-error-sql-duplicate-column-name

Best Regards

Also, you can try and follow the instructions:

1. Database backup
2. Uninstall SP Page Builder Pro
3. Install it again
4. Clear CMS and browser cache

Dont forget to keep a backup of your database.

i've try the procedure you show me, but i have the same result! i can't upgrade from .9 to .12

Just to make sure, you have the full site backup along with your database, right?

Yes Rashida. I have a full backup of my website.

Ariba, here is the screenshot you requested https://www.hebotech.ci/images/Screenshot_2021-07-13_at_18-15-18_Extensions_Installation_-_Hebotech_-_Administration.png

Hi there!

Sorry for the delayed response.

I have checked your backend and found out the SPPB is already in its updated version there:

https://prnt.sc/1cbmqrp

Would you please check and let me know what is the issue now?

Best Regards