Site Broken - Again - Slideshow - Testimonial - Client Animations Stopped Working - Forum | JoomShaper
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Site Broken - Again - Slideshow - Testimonial - Client Animations Stopped Working

Asked by Michael 5 years ago Last activity 5 years ago

Hi Team,
SUBJECT URGENT.

This is the second time SPPB has become corrupt, which has a MAJOR effect on using it and your templates.

On the HOMEPAGE of my site (WHICH IS LIVE), https://www.messagingonhold.com.au/

  • The SLIDESHOW on HOMEPAGE - has totally disappeared, but it still listed in the editor section.
  • Animation for the testimonial row has stopped
  • Animations for client row - (logos) has stopped.

When trying to EDIT using FRONTPAGE EDITOR - does not work on some pages.
I tried creating a NEW page, then copied the SLIDESHOW ROW into a test page, and it still did not work.
Please HELP ASAP.... as this site is live and needs to be fixed straight away.

Regards,
Michael

Accepted answer

Marked as the solution
Ofi Khan Staff
5 years ago

Please accept the answer that helped you. It will be then easier to find the solution for the other users with the same issue. There is a button to accept answer after each comment.

19 more replies

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Ofi Khan Staff
5 years ago

Hello Michael

Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials.

Best regards

Michael Asked this
5 years ago

Hi Ofi,

Thank you for looking at this...

Not sure if you remember... but has a major issue with issue before, . See Thread:
https://www.joomshaper.com/forum/question/3967

Below are Admin login it details.

I use ADMIN tools... so you have to go to the vaild URL

Michael Asked this
5 years ago

If you remember, (look at other thread) the FRONTEND EDITOR would error and not show content.

You will see this, if you try this checking this PAGE Home - Messaging On Hold
If you click on the FRONTEND EDITOR but, the SLIDESHOW is not there.

But there are some PAGES where it is working in the editor and you can see it.
For example try this page: New - Voice Overs
You see the Slideshow (TOP ROW) is working, and works in PREVIEW MODE, but if you make that page live the SLIDESHOW stops working

Please FIX this asap....

Ciao
Michael

Ofi Khan Staff
5 years ago

Due to the firewall, I am unable to access your site. Please take a full site backup with Akeeba Backup in ZIP format and share here. Follow this tutorial. I will check it on my localhost and share the findings with you.

Michael Asked this
5 years ago · edited

Hi Ofi,

I have taken a back up of his site.

There is no firewall stopping you. It may be the Admintools set up... guessing your IP is being blocked.

What's your IP Address?

BTW. you can see the slideshow working on the following page.
https://www.messagingonhold.com.au/services/messages-on-hold

So I can only guess that when you save a PAGE after editing... it effects that pages structure, as the HOME page does NOT have the Slideshow at the top... even though it's saved in the PAGE - backend editor.

Michael Asked this
5 years ago

3 days later still no response !!!

Once again below average support !

There is no firewall stopping you. It may be the Admintools set up... guessing your IP is being blocked.

What's your IP Address?

Ofi Khan Staff
5 years ago

Apology for the delay. My public IP is given below.

Michael Asked this
5 years ago

Hi Ofi,

I have added your IP. Let me know if you can't get in.

Thanks

Ofi Khan Staff
5 years ago

Thanks. Now I can access. Please allow me some time.

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