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Helix Ultimate update (v 2.0) - colors, icons, nav bar all broken

Asked by Ian Proffer 5 years ago Last activity 5 years ago

Hi, I just installed the latest update to Helix Ultimate template on my staging site, and many things broke:

The background color, icons, and menu drop-down column widths are all wrong on the menu bar.
Icons used on buttons are no longer rendering correctly.
Social icons on the top nav bar no longer render correctly.

After finding these errors on the home page, I restored from backup, I'm not going to rebuild these. Just wanted to bring these problems to your attention. I suggest you send an email to your customers with the updates so we can review them first.

14 replies

Ariba Staff

5 years ago · edited

Hello

Thank you for your query and letting us know.
The issues will be fixed soon, hopefully.
As you mentioned you are facing the problems in your staging side, so I hope you understand it is better not to move to production site yet unless the problems are fixed at your end first. You can also report the issues here in this link, kindly: https://github.com/JoomShaper/helix-ultimate/issues
That would be great.

Rashida Rahman Staff

5 years ago

Hi there!

Thanks for your report.

Just to be sure, did you try to clear your Joomla and browser cache after updating, please?

And there are other thing to try-
You may check by toggling CSS and js compression in template settings.

https://prnt.sc/168slcy

Compile SCSS to CSS setting too:

https://prnt.sc/168spwr

Clear your Joomla and browser cache.

Let me know if it solves your issue or not.

Best regards

Steve

5 years ago

By way of confirmation, I've also experienced this. Had to restore the site to a previous update. Thankfully I'm compulsive about that.

Rashida Rahman Staff

5 years ago

Hi Steve,

Did you try the above suggestions, kindly?

Best Regards

alaa shaaban

5 years ago

Hi i have same proplem i tray the above ( And there are other thing to try- You may check by toggling CSS and js compression in template settings.

https://prnt.sc/168slcy

Compile SCSS to CSS setting too:

https://prnt.sc/168spwr

Clear your Joomla and browser cache.)

and not solved the issue its same Colors, Icons, Nav Bar All Broken canvas menu problem

Steve

5 years ago

In my case, it appears the custom.css file is not being included.

When I include it (in custom code), the problems gets better. Not fixed, but better.

Rashida Rahman Staff

5 years ago

Thanks for this further information.

Can I have admin access to check the issue further, kindly?

Screenshots of the appearance of the site before trying the update would be better to have!

Best Regards

Steve

5 years ago

How about this: I've restored a copy of that site before the update and you can do the update on it and see for yourself?

alaa shaaban

5 years ago

This befour updat

https://www.homescan.net/component/sppagebuilder/?view=page&id=22

this after update

https://www.serviceseg.com/homescan/component/sppagebuilder/?view=page&id=22

1- some CSS not loaded
2- top phone icone not loaded correct
3- offcanvas not there
4-this error coming

( 22jquery.min.js?242747af5e87bb7d3ff38527e11e3b23:2 Uncaught Error: Syntax error, unrecognized expression: :nth-child
at Function.ie.error (jquery.min.js?242747af5e87bb7d3ff38527e11e3b23:2)
at Object.CHILD (jquery.min.js?242747af5e87bb7d3ff38527e11e3b23:2)
at ie.tokenize (jquery.min.js?242747af5e87bb7d3ff38527e11e3b23:2)
at Function.ie (jquery.min.js?242747af5e87bb7d3ff38527e11e3b23:2)
at Function.a.find (jquery-migrate.min.js?242747af5e87bb7d3ff38527e11e3b23:2)
at a.fn.init.find (jquery.min.js?242747af5e87bb7d3ff38527e11e3b23:2)
at a.fn.init.a.fn.find (jquery-migrate.min.js?242747af5e87bb7d3ff38527e11e3b23:2)
at n.processActivationWorker (sp_carousel.js:1)
at n.updateItemStyle (sp_carousel.js:1)
at n.Next (sp_carousel.js:1)
ie.error @ jquery.min.js?242747af5e87bb7d3ff38527e11e3b23:2
CHILD @ jquery.min.js?242747af5e87bb7d3ff38527e11e3b23:2
ie.tokenize @ jquery.min.js?242747af5e87bb7d3ff38527e11e3b23:2
ie @ jquery.min.js?242747af5e87bb7d3ff38527e11e3b23:2
a.find @ jquery-migrate.min.js?242747af5e87bb7d3ff38527e11e3b23:2
find @ jquery.min.js?242747af5e87bb7d3ff38527e11e3b23:2
a.fn.find @ jquery-migrate.min.js?242747af5e87bb7d3ff38527e11e3b23:2
processActivationWorker @ sp_carousel.js:1
updateItemStyle @ sp_carousel.js:1
Next @ sp_carousel.js:1
(anonymous) @ sp_carousel.js:1
setInterval (async)
startLoop @ sp_carousel.js:1
init @ sp_carousel.js:1
onResize @ sp_carousel.js:1
setTimeout (async)
windowResize @ sp_carousel.js:1
r @ jquery.min.js?242747af5e87bb7d3ff38527e11e3b23:2
dispatch @ jquery.min.js?242747af5e87bb7d3ff38527e11e3b23:2
v.handle @ jquery.min.js?242747af5e87bb7d3ff38527e11e3b23:2

5- some sections not fully loaded
6- some color change to black

Steve

5 years ago

I don't know what any of that is. What am I looking at?