System - Helix Ultimate Framework 2.2.1 Update Corrupts Icons In Manage Backups Akeeba Backup - Question | JoomShaper
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System - Helix Ultimate Framework 2.2.1 Update Corrupts Icons In Manage Backups Akeeba Backup

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Łukasz

Helix Framework 1 month ago

System - Helix Ultimate Framework 2.2.1 update corrupts icons in Manage Backups Akeeba Backup. I'm sending a print screen.

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12 Answers
Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 1 month ago #208009

Super, please mark topic as solved.

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 1 month ago #207620

Hi

Thanks for contacting us and sorry for your issue, Could you please try the latest version of Helix Ultimate?

https://www.joomshaper.com/downloads/template/helixultimate

-Regards.

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Łukasz
Accepted Answer
1 month ago #207626

The problem is with version 2.2.1 as I wrote above.

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 1 month ago #207724

Could you please keep a full site backup and give me your super admin access? So that I can check.

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 1 month ago #207744

Witaj Łukasz,

On my Joomla 6.0.x, Akeeba Backup 10.1.0, with Helix Ultimate 2.2.1 installed & enabled no problem. I am not so sure if Helix plugin could damage icons used in Akeeba Backup (admin area).

Those FA icons are loaded from Joomla core.

info_3385_2025.jpg

at least Joomla 6 uses Font Awesome Free v6.7.2.


Use Code Inspector from your browser and make short digging.

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Łukasz
Accepted Answer
1 month ago #207780

Joomla 5.4. The problem doesn't occur on all pages, but on a few. Disabling the helix causes the icons to appear. Check a few pages and you might spot it.

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Łukasz
Accepted Answer
1 month ago #207856

Have you decided on anything yet?

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 1 month ago #207860

I tested on 3 different websites (J5.4), and didn't notice that. Maybe ask Akeeba Support if that bothers you.

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Łukasz
Accepted Answer
1 month ago #207872

Something's not right with Paweł. The problem started after updating Helix, not Akeeba. I just disable System - Helix Ultimate Framework and the icons appear. It's strange because the problem occurs on several websites, but not all. I'm sending login details in hidden content. See Manage Backups.

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 1 month ago #207878

Naprawione / Fixed. Refresh browser cache. Evidence.

info_3393_2025.jpg

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Łukasz
Accepted Answer
1 month ago #208007

Deleting the file fixed the problem. Thanks for your help.

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 1 month ago #208233

Thanks for accepting the answer.

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