I can't access my page. The page builder stops working.
Awaiting an answer
SP Page Builder
issue on latest page builder pro v3.7.13
9 replies
Muntasir Sakib Staff
Hello Tay,
Would you mind telling us in details what's the exact problem you are facing so that we can understand the issue better?
Thanks!
vincent tay Asked this
loaded Page Builder Pro V3.7.13 (earlier today) mingle with the template design... after lunch, I can switch between joomla editor and sp builder. the page is hang. go to force shut down site.
Muntasir Sakib Staff
Hello there,
Please share a screenshot of the problem and please let us know which Joomla version and template are you using?
Thanks!
Isidro
I you are using Helix Ultimate 2.0.1 the problem may come from template's JS compression. Disable it and it should work. I'm sure this is not the best way of reporting this, but you guys (Joomshaper) should take a look at it and fix it please ;).
vincent tay Asked this
Hi Muntasir Sakib,
I use Arino - and double confirmed.. with another demo site (Arino Also).
All other templates is fine, so far.
vincent tay Asked this
Hi Isidro
I you are using Helix Ultimate 2.0.1 the problem may come from template's JS compression.
How do you do it. I am quite new here. thanks in advance buddy!
vincent tay Asked this
Muntasir Sakib, Isidro.
Only the articles(SP builder) is affected.
Muntasir Sakib Staff
Hello Vincent,
Please share your administrator access with us in the Hidden Content area so that we can have a look from our end.
@Isidro, please disable the JS Compression for now and then it should work completely fine till our dev-team comes up with the best possible solution.
Thanks!
vincent tay Asked this
attached here to the backend ofmy site.
Please advice accordingly as I have 2 more site which uses Arino and also down. (see if we can save it)
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