Frontend Editor does Not Start
Michael Brandl
Hi Team, with my new Installation of Joomla and SPPagebuilder Pro Frontend editor is not starting. There is only a white page with a circle running around.
Server config: PHP erstellt für Linux localhost 3.10.0-1160.36.2.el7.x86_64 #1 SMP Datenbanktyp mysql Datenbankversion 5.7.33-log Datenbankzeichensatz utf8_general_ci Datenbankverbindungszeichensatz utf8mb4_general_ci PHP-Version 7.4.22 Webserver Apache/2.4.48 (Unix) PHP-Interface für den Webserver cgi-fcgi Joomla!-Version Joomla! 3.10.1 Stable [ Daraja ] 22-August-2021 16:41 GMT Joomla!-Plattform-Version Joomla Platform 13.1.0 Stable [ Curiosity ] 24-Apr-2013 00:00 GMT Browsererkennung Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/92.0.4515.159 Safari/537.36
Could you please assist. THX
Muntasir Sakib
Accepted AnswerHello there,
Would you mind giving us a screenshot of the front-end editor and your site URL so that we can check the issue from our end?
Thanks!
Michael Brandl
Accepted AnswerPicture of Site when opening frontend editor: https://imgur.com/a/R1DnO6C
Muntasir Sakib
Accepted AnswerHello there,
Please share your administrator access with us in the Hidden Content area so that we can have a look from our end.
Thanks!
Muntasir Sakib
Accepted AnswerHello Michael,
Please share your user ID and password with us in the Hidden Content area so that we can have a look from our end and get back to you soon.
Thanks!
Michael Brandl
Accepted AnswerHi Support Team,
have you been able to check the site and could you fix the issue?
THX
Muntasir Sakib
Accepted AnswerHello there,
I sincerely apologize for the late reply.
Please take your full site backup and share the file with us so that we can have a look from our local environment. You can see the blog post here to understand how to take a backup.
Thanks!
Muntasir Sakib
Accepted AnswerHello there,
I am sorry to say but we cannot download the backup file. Please check from your end that the file is downloadable.
Thanks!