Frontend Editor does not start - Forum | JoomShaper
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Frontend Editor does not start

Asked by Michael Brandl 5 years ago Last activity 5 years ago

Hi Team, with my new Installation of Joomla and SPPagebuilder Pro Frontend editor is not starting. There is only a white page with a circle running around.

Server config:
PHP erstellt für Linux localhost 3.10.0-1160.36.2.el7.x86_64 #1 SMP
Datenbanktyp mysql
Datenbankversion 5.7.33-log
Datenbankzeichensatz utf8_general_ci
Datenbankverbindungszeichensatz utf8mb4_general_ci
PHP-Version 7.4.22
Webserver Apache/2.4.48 (Unix)
PHP-Interface für den Webserver cgi-fcgi
Joomla!-Version Joomla! 3.10.1 Stable [ Daraja ] 22-August-2021 16:41 GMT
Joomla!-Plattform-Version Joomla Platform 13.1.0 Stable [ Curiosity ] 24-Apr-2013 00:00 GMT
Browsererkennung Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/92.0.4515.159 Safari/537.36

Could you please assist. THX

13 replies

Oldest first Newest first Most helpful
Muntasir Sakib Staff
5 years ago

Hello there,

Would you mind giving us a screenshot of the front-end editor and your site URL so that we can check the issue from our end?

Thanks!

Michael Brandl Asked this
5 years ago

Muntasir Sakib Staff
5 years ago

Hello there,

Please share your administrator access with us in the Hidden Content area so that we can have a look from our end.

Thanks!

Muntasir Sakib Staff
5 years ago

Hello Michael,

Please share your user ID and password with us in the Hidden Content area so that we can have a look from our end and get back to you soon.

Thanks!

Michael Brandl Asked this
5 years ago

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Michael Brandl Asked this
5 years ago

Hi Support Team,

have you been able to check the site and could you fix the issue?

THX

Muntasir Sakib Staff
5 years ago

Hello there,

I sincerely apologize for the late reply.

Please take your full site backup and share the file with us so that we can have a look from our local environment. You can see the blog post here to understand how to take a backup.

Thanks!

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