Hello there,

Would you mind telling us which Joomla version and which template are you using?

Looking forward to hearing from you soon.

Template: Language School

SP LMS: 4.0.2

Joomla: 3.9.28

Any update on this?

Hello Nikos,

Please go through the documentation here and make sure that you have set up everything correctly. Then clear the browser and Joomla cache and try again.

If the issue persists, please share your administrator access with us in the Hidden Content area so that we can have a look from our end.

Thanks!

Hi Muntasir,

I went through the documentation but I haven't missed anything regarding the setup. The process is very easy and straightforward.

I already gave you permissions to access on this thread [ https://www.joomshaper.com/forum/question/5865 ]

If necessary, tell me and I send you again.

Please check on your side.

Looking forward to hearing from you.

Hi, any update on this?

Hello Nikos,

Sorry for the inconvenience.

We are looking into it and will get back to you tomorrow with the solution, I believe so.

Thank you very much for your patience till then.

Hello there,

To correct the problem it is necessary to put a price in the Sale Price field of the course.

It will solve your issue hopefully. Please check from your end and let us know the update.

Thanks!

What do you mean?

If I don't want to have a sale price?

Hello there,

Then put the same price as shown in the course price, PayPal probably takes the price from there. You can contact with the PayPal support about the issue. They can fix it out for you.

Thanks!

I tried your suggestion.

It doesn't work.

This thing makes the whole platform unusable to me!!

For example please try to purchase this course.

I set the price to only 0.05cents so that you can try on your end.

Please do it and tell me if you see any course on you profile. You wont...

The platform does not allow you to set the same price and sale price.

Did you propose this by mistake to me?

Also, after paypal payment success the success page is blank! See attached image from success page and from console if it helps.

Hello there,

Please check on the sandbox account at first. If you don't have an account, create an account and check locally before turning it on to the Production mood.

It is working completely fine from our end. So check from your end.

Thanks!

Neither the sandbox or production is working fine.

Did you place an order to check from your end?

Hello there,

Yes, it is working fine from our end as shown in the screenshot here. Check your settings and talk with your PayPal people about the issue.

Even it is visible in the order list as well, see here.

Thanks!

Could you please capture your screen with video doing this process? Or could we arrange a share screen to do it together?

I tried from many different computers/devices, no luck.

My paypal people use the same merchant account on other websites as well and it is working fine.

Any news on this?

It still doesn't work on my side.

Hello there,

Please record a video and share the link with us.

Thanks!

But I asked you for this. How can you ask back, without giving an excuse or apologise about yourself not recording?

If and when I send you a recording, will you send one back?

Hello there,

There's nothing to apologise for, I am sorry to say. I have already clarified before with a screenshot that it is working fine on my end. The problem started occurring on your end. So the whole process needs to be checked which we cannot do without having a look into it.

If necessary, we will give one after that.