Sp LMS course and order not available after paypal successful purchase - Forum | JoomShaper
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Sp LMS course and order not available after paypal successful purchase

Asked by Nikos Chaliasos 5 years ago Last activity 5 years ago

Hi,

  • I use Language school with SP LMS.
  • I have setup paypal merchant email in the settings.
  • I created a frontend user account and then ordered a course, and successfully paid with paypal.
  • When I returned to the 'my purchases' area (as the frontend user that ordered & paid for the course), the course is not there.
  • When I go to the SP LMS > orders section , the orders page is empty as if the order was never placed.
  • When I go to the payer's Paypal account, the order is there but the payment status is "UNCLAIMED".

I would like some help to resolve this issue, please.

22 replies

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Muntasir Sakib Staff
5 years ago

Hello there,

Would you mind telling us which Joomla version and which template are you using?

Looking forward to hearing from you soon.

Nikos Chaliasos Asked this
5 years ago

Template: Language School

SP LMS: 4.0.2

Joomla: 3.9.28

Nikos Chaliasos Asked this
5 years ago

Any update on this?

Muntasir Sakib Staff
5 years ago

Hello Nikos,

Please go through the documentation here and make sure that you have set up everything correctly. Then clear the browser and Joomla cache and try again.

If the issue persists, please share your administrator access with us in the Hidden Content area so that we can have a look from our end.

Thanks!

Nikos Chaliasos Asked this
5 years ago

Hi Muntasir,

I went through the documentation but I haven't missed anything regarding the setup. The process is very easy and straightforward.

I already gave you permissions to access on this thread [ https://www.joomshaper.com/forum/question/5865 ]

If necessary, tell me and I send you again.

Please check on your side.

Looking forward to hearing from you.

Nikos Chaliasos Asked this
5 years ago

Hi, any update on this?

Muntasir Sakib Staff
5 years ago

Hello Nikos,

Sorry for the inconvenience.

We are looking into it and will get back to you tomorrow with the solution, I believe so.

Thank you very much for your patience till then.

Muntasir Sakib Staff
5 years ago

Hello there,

To correct the problem it is necessary to put a price in the Sale Price field of the course.

It will solve your issue hopefully. Please check from your end and let us know the update.

Thanks!

Nikos Chaliasos Asked this
5 years ago

What do you mean?

If I don't want to have a sale price?

Muntasir Sakib Staff
5 years ago

Hello there,

Then put the same price as shown in the course price, PayPal probably takes the price from there. You can contact with the PayPal support about the issue. They can fix it out for you.

Thanks!

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