Problems With SP Page Builder - Article Integrations - Question | JoomShaper
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Problems With SP Page Builder - Article Integrations

Vladimir

Vladimir

SP Page Builder 4 years ago

Hi! After update SP Page Builder to the last version and Helix Ultimate to the 2.0.2 I has problems with all articles:

  1. All tabs in article was crashed
  2. I can't open SP Page Builder editor in article

Screenshot: https://prnt.sc/1qvb220

Help please with this problems

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13 Answers
Toufiq
Toufiq
Accepted Answer
Senior Staff 4 years ago #31255

Hi there,

Thanks for contacting us. Sorry for the inconvenience. The J2store extension occurred the problem. Please disable the J2store extension and check again.

https://prnt.sc/1qvni4d

-Thanks

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Vladimir
Vladimir
Accepted Answer
4 years ago #31500

Yes, now it working, thanks!

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Toufiq
Toufiq
Accepted Answer
Senior Staff 4 years ago #31516

You are most welcome & Thanks. Will you please spend some time to write a review about our product and support quality?

https://extensions.joomla.org/extension/sp-page-builder/

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Jo Van Driessche
Jo Van Driessche
Accepted Answer
4 years ago #31521

I have the same problem, but I need the J2store content extension too for editing prices etc for my shop articles, so what should we do, as I cannot disable it for this reason? It still works fine with other sites that have the "old" Helix 1.1.4. Any idea please?

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Toufiq
Toufiq
Accepted Answer
Senior Staff 4 years ago #31542

@Jo Van Driessche Please share your site administrator access to check the issue. I will check & back to you soon. Thanks

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Jo Van Driessche
Jo Van Driessche
Accepted Answer
4 years ago #31544

ok, added to hidden content

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Toufiq
Toufiq
Accepted Answer
Senior Staff 4 years ago #31554

https://prnt.sc/1qy6eln

After disable J2Store it works fine.

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Jo Van Driessche
Jo Van Driessche
Accepted Answer
4 years ago #31581

Hi Toufiq,

I know disabling fixes the tabs, but I do need J2store to be working. It is part of the Arino template I bought with you. The customer needs to amend prices, quantities etc as this shop is live. can you not bring this helix template the same as in the screenshot, not using front end, as it seems this combination makes it fail?

thanks, Jo

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Toufiq
Toufiq
Accepted Answer
Senior Staff 4 years ago #31582

Give us time. I will contact with the j2store support. I will request them to make it compatible with the Page Builder. Thanks

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Jo Van Driessche
Jo Van Driessche
Accepted Answer
4 years ago #31583

thanks Toufiq. Chanchal Aravind from J2store is also looking into it. If you could coordinate would be great, thanks. Jo

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Toufiq
Toufiq
Accepted Answer
Senior Staff 4 years ago #31585

I will contact with them as soon as possible. Thanks

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Jo Van Driessche
Jo Van Driessche
Accepted Answer
4 years ago #31593

Hi Toufiq, I just got response from Joomla facebook forum: 'I managed to fix it by changing the Load jQuery UI? setting in J2store configuration to no - it used to be on both backend and frontend". I did the same and I can now use both J2 store and the tabs are visible again. I hope this wont break anything else, but looks like I'm ok for now.

Thanks, Jo

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Toufiq
Toufiq
Accepted Answer
Senior Staff 4 years ago #31703

Glad to know that your problem is solved. Although, i have sent an email to the J2store support. Thanks

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