Destroyed Template After Updating SP Page Builder 3.7.14 - Question | JoomShaper
Black Friday sale is live with flat 50% OFF. Sale ends soon! Grab your deal now!

Destroyed Template After Updating SP Page Builder 3.7.14

marvays

marvays

SP Page Builder 4 years ago

Hi. I'm embarrassed, but I have a problem again. I just updated your products. Helix is fine. But Page Builder has a huge problem. After installation, my page will be completely broken. When I open a page edit in the backend after the update, some lines are missing or do not display correctly. Almost all custom css are gone.

I enclose two pictures. . . . status before and after the update.

How to proceed? Will you find the problem, or do I have to make a copy, update and then fix everything again? The site is under active development and I must continue to work. The launch date is approaching.

Printscreen before: https://postimg.cc/fJmHZSjL

Printscreen after: https://imgur.com/a/dMlzVMd

Live page under construction: https://renerga-j4.richta.eu/

0
7 Answers
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 4 years ago #31930

Hello marvays

Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials.

Best regards

0
marvays
marvays
Accepted Answer
4 years ago #31931

Thank you for your interest. I'm sending login information. I will now back up the pages. Please compare the sp pagebuilder entry with id 10. It will be completely destroyed after the update.

I posted some issues with SP Page Builder yesterday. Your administrators have requested a login, but probably haven't looked at it yet.

I work exclusively in the backend. I don't like working on a live frontend :)

0
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 4 years ago #31933

I am having this error while going your administrator page

0
marvays
marvays
Accepted Answer
4 years ago #31939

sry. bad link . . . :(

0
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 4 years ago #31943

Thanks. I have updated SPPB 3.7.14 and your homepage looks the same as before. Please check.

0
marvays
marvays
Accepted Answer
4 years ago #31969

Good. Thank you. Where could the problem be?

0
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 4 years ago #32238

You are welcome. I am not sure. But it could be a cache issue.

0