Can't load front end editor - Forum | JoomShaper
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Can't load front end editor

Asked by John Galt 5 years ago Last activity 5 years ago

Hello everyone,

I'm using SP Page Builder since 2018, and I have pro license since then.

I don't edit frequently pages, so I don't know from when (probably since the last update) but I noticed this morning how the front end editor doesn't load.

It keeps spinning with the sp logo, but never ends.
Back end editor and template editor seems working fine indeed.

Can someone help me?

Thanks

13 replies

Oldest first Newest first Most helpful
Muntasir Sakib Staff
5 years ago

Hello John,

Please share your administrator access with us so in the Hidden Content area so that we can check the issue from our end.

Thanks!

John Galt Asked this
5 years ago

Ok sure

John Galt Asked this
5 years ago

post

Muntasir Sakib Staff
5 years ago

Hello there,

I am sorry to say but we cannot log in using the given credentials. Please give us the correct credentials.

Thanks!

John Galt Asked this
5 years ago

Sorry, solved, try now

Muntasir Sakib Staff
5 years ago

Hello there,

First thing first - you are using Helix3 and Helix Ultimate 2.x.x simultaneously, which is no way acceptable right now as Helix3 is not compatible yet. This is what caused most of the troubles.

Another thing, please check the links - https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-3/faq-problems-solutions#in-page-editor-no-addons-to-edit

https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-3/faq-problems-solutions#i-cannot-edit-pages-from-front-end

Make sure every instructions are maintained correctly.

If the issue still persists, feel free to give us a buzz.

Thanks!

John Galt Asked this
5 years ago

Thanks.

So, if I unistall Helix 3 it can probably solve the issue?
I'm not using Helix 3, I use Helix ultimate as default for all pages. How can be the problem?

About the other two links, I will apply also.

Thanks

John Galt Asked this
5 years ago

Hi,

I disabled all Helix3 extensions, tried all reported in the link, cleared cache, but still I can't edit from frontend :(

John Galt Asked this
5 years ago

Any news?

John Galt Asked this
5 years ago

:(

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