SP page builder not loading sections and templates - Forum | JoomShaper
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SP page builder not loading sections and templates

Asked by Ivan Lam 5 years ago Last activity 3 years ago

I installed joomla 4 through docker on my own machine and updated to version 4.0.3.
Also updated SP Page builder Pro to 2.0.5

I am trying to get use SP Page builder and "add a section" and get "page templates" loaded. But the wheel jsut shows up and keeps on spinning.

I know its trying to make a call to

POST /administrator/index.php?option=com_sppagebuilder&view=ajax&format=json&callback=pre-page-list HTTP/1.1" 200 19338 "http://localhost:8080/administrator/index.php?

as it show up on my docker logs. I don't think its working even though it is a "200"

I am in canada so I dont think its the api being unavailable.

I checked out an archived post but didnt really see an anwser.

Please let me know if this has been solved thanks!

2 replies

Oldest first Newest first Most helpful
Mehtaz Afsana Borsha Staff
5 years ago · edited

Hi,

​First you have to download SP Page Builder Pro from here

https://www.joomshaper.com/downloads/extension

​Then you have to install it. Go to administrator-->extension-->install

​After that you have to active it.Input your email and license key to SP Page Builder -> Pages -> Option (on the right) -> License & Update (input your email and license key) -> Save and Close.Your License Key is located in your Dashboard.

​Then Clear Joomla and Browser cache.

By the way which template you are using?It is strongly recommended to not upgrade to the latest Joomla versions right now if you already have a live site. There can be issues. However, if you only have Helix Ultimate framework on your site, you can upgrade it to Helix Ultimate 2.x.x. This is not recommended if you have other templates as well in your site.

Our team is working on templates Joomla 4 compatible. Only Helix amd 16 more templates compatible now. Others will be compatible soon.You can follow this

https://www.joomshaper.com/blog/5-joomla-templates-updated-with-joomla-4

https://www.joomshaper.com/blog/11-joomla-templates-updated-with-joomla-4

-Regards

Anthony Grinblat
3 years ago

I have had the exact same problem since switching to Joomla 4. They keep telling me to "turn off mod_security" but there is none with GoDaddy.

I discovered when I DON'T put in my licence key, the Sections load but can't be used. When I put the key back in, I just get the spinning wheel of death.

Have you found a solution?

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