Offcanvas Problems - Question | JoomShaper

Offcanvas Problems

M

Manuel

Helix Framework 2 years ago

Hi, I have 2 little problems with the offcanvas menu. I have a multilanguage site and helix Ultimate de and en. How I can disable the offcanvas name? The next is the menu points looks crazy (https://prnt.sc/1ti2gx9).How I can fix that. Explain me please with Screenshots too, so I can learn what I was doing wrong.

Best Regards Manuel

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16 Answers
Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 2 years ago #35613

Hi there!

Can I have your site URL here, please?

Best Regards

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M
Manuel
Accepted Answer
2 years ago #35616

Here:

Is in both languages the same. DE and EN

Regards Manuel

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M
Manuel
Accepted Answer
2 years ago #36099

Hello, please answer

Best Regards Manuel

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #36505

Hi there, Will you please provide me the Joomla administrator access to check the issue?

In the mean time disable the off-canvas menu. Don't forget to select the off-canvas layout from the off-canvas menu option.

-Thanks

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M
Manuel
Accepted Answer
2 years ago #36508

Here is the access. Offcanvas is disabled now. Is now only on Mainmenu. I hope that was right so.

Best Regards Manuel

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #36512

Did you modified anything? Cause, Helix Ultimate v2 works fine. But, your site off-canvas does not work. Thanks

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M
Manuel
Accepted Answer
2 years ago #36513

No I modified nothing only the updates what comes from time to time Thanks

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #36515

Need to the deep investigation. Will you please allow more time? Thanks

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M
Manuel
Accepted Answer
2 years ago #36518

Of course, importent is only that all will work later. When you are finish, please tell me then what was wrong. Thanks

Manuel

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M
Manuel
Accepted Answer
2 years ago #36670

Hi Toufiq, you found out what is it? The german menu is still off.

Best Regards Manuel

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #36685

We are working on it and get back to you soon. Thanks

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #36686

Hi there, Please check now. Thanks

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M
Manuel
Accepted Answer
2 years ago #36769

Hi Toufiq, the english part looks fine, what is with the german part, I can publish the german offcanvas?

Best Regards Manuel

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #36774

Please check now. Thanks

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M
Manuel
Accepted Answer
2 years ago #36850

Now looks good.

Thank you so much. What was the problem there?

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #36924

off-canvas module wasn't selected language and germen template does not menu assigned of German. Thanks

Will you please spend some time to write a review about our product and support quality?

https://extensions.joomla.org/extension/sp-page-builder/

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