Hi,
When I'm in edition in frontend, I click on save button and the spin turn indefinitly, then impossible to save the page.
All work perfectly in backend.
Ca you help me ?
Thanks a lot.
Awaiting an answer
SP Page Builder
Cannot save in frontpage
Asked by Gorgo
5 years ago
Last activity 4 years ago
15 replies
Rashida Rahman Staff
Hi there!
Sorry for the inconvenience.
Would you please have a lookk at the following doc:
Rechecking all the technical requirements and PHP settings may also help:
https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-3#basic2
Best Regards
Gorgo Asked this
Hi,
I'v already check your documentations...
but the problem is new... All work perfectly some days ago and yesterday the save problem appear...
I think is maybe an incompatibility with the last addon I install (RSformPro) but I uninstall it and the problem persist...
Can you check again ?
Thank you !
Gorgo Asked this
Someone ?
Gorgo Asked this
I try to desactive firewall... same problem.
Gorgo Asked this
Sorry the website is down at this moment... my hoster delete ma database by mistake !
I come back when all comeback in good state.
sorry and thank you.
Rashida Rahman Staff
Hi Gorgo!
No problem. Please disable mod_security and check the behavior of SPPB again when all is fine at your side.
You are welcome!
Best Regards
Gorgo Asked this
Hi,
I rebuild completely my website.
I install Sp Page Builder and directly I test it :
I have always the same problem.
Only in Frontend, I click on Save button and he spin indefinitively, the page are not saved.
I desactive totaly the firewall, same problem.
Can you check please ?
Thanks a lot !
Gorgo Asked this
Alo ?
Can you check this problem or if you dont find the problem can you refund me please ?
thank you
Rashida Rahman Staff
Hi there!
Really sorry for the delayed response.
I have created a new page names "testF" and have added some rows and different addons, and the save buttons works as expected.
I have left the test page for you to check.
Here is a screencast: https://imgur.com/a/yI4aPQt
Would you kindly check that and let me know?
Best Regards
Gorgo Asked this
Thank you for the test, I see it's work for you...
very strange... I try with Chrome and Firefox, same problem...
Have you an idea why, me, I have the problem ??? Where can I search ?
Thanks a lot.
Gorgo Asked this
I try with MS Edge too, same problem...
Rashida Rahman Staff
Hi,
Would you please create a new page and add some addons there? If you can create a new page and save, then the issue may be with old/existing pages caused by some module/extension!
Let me know your test result.
And another thing, can I take a backup of your site? I need to check it on my local.
Best Regards
Gorgo Asked this
Hi,
I try to edit in Frontend your page "testF", I change a module inside, I click on save and the problem stay.
I create a new page, go to frontend edit of this page "test2", change something, save, same problem.
Yes of course you can take a backup to test...
Thank you.
Gorgo Asked this
I test with different browser...
I test with another Joomla admin account...
I deactive my antivirus...
I test on another computer !
Always same problem.
I dont understand why you can save a page in frontend and not me...
Did you have another idea ?
Gorgo Asked this
Something ... ?
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