Blurred Website When Using IOS/Android - Question | JoomShaper

Blurred Website When Using IOS/Android

MH

Mark Hayden

Helix Framework 2 years ago

When I use the template style shaper_helixultimate with my Menu item, I get a blurred screen on iOS and Android. This happened after an automatic template update a few days ago. I can select other templates and the problem goes away. I have downloaded and installed the latest software, and still have the same problem. Some guidance to resolve this would be welcome, as I have run out of ideas. Thanks Mark

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5 Answers
Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 2 years ago #38711

YOu are welcome!

Here is the path: Extensions>Templates>Styles> Click on your current default template name then choose Template Options. Then you will find the Menu tab.

Would you please give me a screenshot if this path doesn't seem to identical for your case?

Regards

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 2 years ago #38698

Hi there!

Thanks for your query.

Are you talking about the offcanvas/mobile menu, please?

Would you please select offcanvas menu styles within the menu tab of your template options and save? Here is a screenshot for your ease: https://prnt.sc/1qxvkl0

Clearing Joomla and browser cache is always important.

I hope this will solve the issue for you!

Best Regards

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MH
Mark Hayden
Accepted Answer
2 years ago #38707

Thanks for the picture, its clear, however, I have no idea where to find that menu/screen. When I select the off-canvas items within Joomla I get nothing like the image you shared.

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MH
Mark Hayden
Accepted Answer
2 years ago #38713

That has fixed it thanks, with a nice clear path. Thank you.

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 2 years ago #38728

Glad to know that:)

You are always welcome!

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