Awaiting an answer SP Page Builder

Bug report

Asked by elliott 5 years ago Last activity 5 years ago

Hello,
I am finding a bug in the latest build of SP Page Builder(v 3.7.15).
I am using the categorizing in SP Page Builder to help me organizing my pages. However, it seems that it's no longer working. Well, not working probably wrong word but here is the situation:

In the past we can just select the pre-made category using the dropdown list in the page creation/editing area. However, in the new build, we can no longer do that. Instead of a dropdown, there's only 1 text field where we have to insert the category ID. It will not accept category name. Only he ID will be accepted. Is this intentionally done this way now? Because if it is, just a suggestion which I am sure others may agree with me, I think the old system with dropdown would be a much better to serve users. Otherwise we will have to close the page, look up the cat ID then insert it there.

Hopefully it will be fix in the next release.

Thank you!
Elliott

7 replies

Anne Staff

5 years ago

Hello there

Thanks for contacting with us. Can you give us a screenrecorded video for the entire issue for better understanding. It will help the team to fix .

-Regards

elliott Asked this

5 years ago

Hi Anne,

Thank you for responding.

I am not sure how much of a help a screenshot or video clip would do but here it is:

https://drive.google.com/file/d/1rbeyPwV6xqSPJrXE6xBlKHGMPR62st8S/view?usp=sharing
https://drive.google.com/file/d/1AtPqsDElD8g60gTnZ-PJBUHc6lHE8Zud/view?usp=sharing

The issue is fairly straight forward. When you go to SP Page Builder->Pages then try to either add or edit page, then click on the Publishing Options from the left menu bar, you should see list of category. However, now there's only a text field where you can't even type in the Category name. We have to type in category ID.

Hope this help clear-up things.

Thanks!
Elliott

Anne Staff

5 years ago

Hello Elliott

I have informed the Developer team about it. They said it will be fixed on the next update.

-Regards

Paul Frankowski Senior Staff

5 years ago

Hi,
please update SP Page Builder to current today version 3.8 - the Category choice was fixed there.

Remember to clear browser cache after update.

elliott Asked this

5 years ago

Hi Paul,

Thank you for responding. I have updated my version to 3.8, cleared all cache and even tried it in Incognito mode. The problem still remain. The dropdown still now there. It's still only a text field which will only accept Cat ID.

Best Regards,
Elliott

Paul Frankowski Senior Staff

5 years ago

Please on Monday morning send us access to your website. I will ask developer to take look.

elliott Asked this

5 years ago

Hi Paul,

Here is the creds to my site (In the hidden content).

There you can see in the SP Page Builder, when you open any pages and try to select the category, there's no dropdown. Instead you will have to write down the category ID in the text field.

Thank you for your help.
Elliott