RESOLVED: PayPal payment plugin never sets order status to "paid"

Description: The PayPal payment plugin leaves order statuses as "Pending", even when the payment has been sucessfully processed by PayPal and the merchant has received an email confirming the same.

This happens on Linux and Windows servers, both in Sandbox and Live modes of the PayPal plugin.

Impact: The plugin is completely useless for automatic order processing and needs administrator input to correct incorrect statuses.

UPDATE: RESOLVED

OUTSTANDING: Impossible to view or edit tracking info once entered

Description Once tracking information is entered into an order, the tracking info is NOT DISPALYED in any order screen in either the front end or back end of EasyStore. It is only displayed once in an email to the customer.

This happens on Linux and Windows servers.

Impact: The site admins have NO WAY of checking / altering tracking info; meaning it is impossible to review tracking or answer customer queries about tracking without significant work outside of EasyStore.

UPDATE: STILL OUTSTANDING

OUTSTANDING: User Experience is very POOR if not using guest checkout

Description If EasyStore is set to only allow registered Joomla users to checkout, the user experience UX (especially for a new customer) is very poor.

The steps required to complete one single purchase are as follows:

1. Navigate to shop
2. Add item to cart
3. Click checkout
4. Click I don't have an account / create account
5. Enter account / login details (get redirected to BLANK page with NO confirmation of actions)
6. Click on email confirmation (no indication on site this will be needed) OR wait for admin confirmation
7. Navigate to shop
8. Click on shopping cart
9. Click on checkout
10. Enter login details
11. Click on shopping cart
12. Click on checkout
13. FINALLY - type in shipping / billing details etc.
14. Click through shipping / payment steps and COMPLETE ORDER

NOW let's look at the steps required to buy a product in most other Joomla ecommerce packages:

1. Navigate to shop
2. Add item to cart
3. Click checkout
4. Click on "register account"
5. Enter user details including shipping and billing info (agree to captcha etc. - as account creation doesn't need to be enabled in Joomla, no account activation is needed)
6. Click through shipping / payment steps and COMPLETE ORDER

SO - In EasyStore there is a convoluted 14 STEP PROCESS required to register and purchase a product, whereas in MOST OTHER ecommerce packages there is a 6 STEP PROCESS which at NO POINT navigates the user away from the checkout screens!

This happens on Linux and Windows servers.

Impact: Poor user experience causes customers to get fed up and ultimately leads to lost sales. Most other eCommerce packages, whether for Joomla or other CMS / standalone, implement a system whereby account creation can happen during a "single screen" checkout process.

UPDATE: STILL OUTSTANDING

OUTSTANDING: Payment & Shipping plugins are shown to all users, regardless of the Joomla access level picked

Description: If I want to only allow a certain payment plugin for a select number of users (e.g. a Joomla user group) - it would be logical to publish that payment plugin to only that group of users (or that group as a basis, using inheriting permissions). However, in EasyStore the access level is ignored and ALL payment plugins are published to ALL users, including guests!

For example - I want only "Super Users" users to be able to use the "Cash on Delivery" payment plugin. To achieve this, I publish the payment plugin with the following access level - https://prnt.sc/5lOhtjpMxR9f

However - in the front end, ALL users, including guests, can then see this payment plugin - https://prnt.sc/KvCxgHgw7whv

Impact: It is impossible to restrict different payment plugins to different user groups. This is a major oversight.

UPDATE: STILL OUTSTANDING

Hi there,

I will share a road map by tomorrow for next release. Please allow us time.

I appreciate your cooperation and will ensure to get back to you as soon as possible.

Best regards,

Toufiqur Rahman (Team Lead, Support)

RESOLVED: Products are shown to all users, regardless of the Joomla access level picked

Description: If I want to only allow a select group of users (e.g. a Joomla user group) to see a particular product - it would be logical to publish that product to only that group of users (or that group as a basis, using inheriting permissions) - as is done in other eCommerce packages. However, in EasyStore the access level is ignored and ALL products are published to ALL users, including guests!

For example - I want only "Super Users" users to be able to see the product "Payment testing". To achieve this, I publish the product with the following access level - https://prnt.sc/4ipE8cqOZHi4

However - in the front end, ALL users, including guests, can then see this product, as shown here: https://dilligaf.cafe

Impact: It is impossible to restrict different products to different user groups. This is a major oversight.

UPDATE: FIXED

@Toufiq

It is over 2 weeks since you promised us a roadmap for EasyStore.

Can we have an update please, along with a timeframe to fix all the reported bugs??

I asked for an update over 1 week ago and still haven't heard anything!

We are currently working on the EU Tax configuration, which is why there has been a delay. Thank you for your patience.

@Toufiq

1 month ago you promised us a roadmap for EasyStore. You then re-committed to publishing it again 3 weeks ago.

It is this roadmap i am asking for in this post, not EU tax, which i know is being worked on as I've spent quite a few hours testing it for you and reporting missing features within that update.

EasyStore customers deserve to know when bug fixes and missing features will be available so they can decide whether it is worth persevering with the product.

So far, the only committed date has been missed by what looks likely to be at least 4 weeks!

Hi Stuart,

great idea to make a seperate thread for this to collect all bugs in one list. Have you also already created one for missing features?

Thanks!

Multilangual Shops are not possible

Description: It is possible to create products in different languages and we can also install multiple language files, but it is not possible to set up the checkout process in a multilingual way, e.g. it is not possible to set up translations for:

• E-Mail Notifications
• Shipping Methods
• Payment Methods
• GDPR and TOS Texts

Already reportet about 6 months ago, but have not heard anything since: https://www.joomshaper.com/forum/question/32344

(Thought about it, and i consider this a bug, not a feature request, since easy store suggests a multi lingual store is possible)

Considering that JoomShaper have IGNORED this thread, I'm bringing it back to the top and updating the status so we know which LONG OUTSTANDING BUGS still need to be resolved!

OUTSTANDING: Multilangual Shops are not possible

Description: It is possible to create products in different languages and we can also install multiple language files, but it is not possible to set up the checkout process in a multilingual way, e.g. it is not possible to set up translations for:

E-Mail Notifications
Shipping Methods
Payment Methods
GDPR and TOS Texts

Already reportet about 6 months ago, but have not heard anything since: https://www.joomshaper.com/forum/question/32344

(Thought about it, and i consider this a bug, not a feature request, since easy store suggests a multi lingual store is possible)

UPDATE: STILL OUTSTANDING

RESOLVED: Stripe payment plugin never sets order status to "paid"

Description: The Stripe payment plugin leaves order statuses as "Pending", even when the payment has been sucessfully processed by Stripe and the merchant has received an email confirming the same.

This happens on Linux and Windows servers, both in Sandbox and Live modes of the Stripe plugin.

Impact: The plugin is completely useless for automatic order processing and needs administrator input to correct incorrect statuses.

Hi Stuart,

thanks for the heads up :-) Regarding Multilangual Stores i got feedback in the other thread that this is a non-feature apparently.

We have now decided to stick with the new fork of J2Store - https://www.j2commerce.com/ After more than 2,5 years of develpment, EasyStore is still no reliable eCommerce software and i highly doubt it ever will be as flexibel as j2store is...

13/11/2024 Updated with latest statuses

Can we PLEASE have an answer as to when the outstanding bugs mentioned in this post are going to be addressed? We are now over 9 MONTHS since the start of this post, and STILL the issues are outstanding!

• OUTSTANDING: Impossible to view or edit tracking info once entered

• OUTSTANDING: User Experience is very POOR if not using guest checkout

• OUTSTANDING: Payment & Shipping plugins are shown to all users, regardless of the Joomla access level picked

• OUTSTANDING: Multilangual Shops are not possible

• OUTSTSDING: No option for Cost Price in products

Quite a few of these issues are fundamental to actually using EasyStore as a full production online shop. The user experience especially is VERY limiting!

There are also many other things which should be improved, but are more feature requests than bugs (the above are most definitely bugs).

An example of this is more than one selectable order statuses. These need to be configurable so a store owner can add (e.g.) Picked // Packaged // Waiting for Stock etc.