Hi! Have issue with startpage on SP Page Builder: https://prnt.sc/x70uzc
The page should look like this: https://freud.online/
From time to time, but 10-15 times per day, I have to clean cashe of Joomla. After that the page is functioning. After certain period (5 minutes, 3 hours, randomly) I get the same issue: https://prnt.sc/x70uzc.
Can you please review?
Best, Dimitri
Hi! Is somebody checking? This is the repeating issue) I have to continiously clean cache in Joomla!
The second day after posting the question. Nobody responded! The screen before cleaning the cache: https://prnt.sc/xcsu9b
The screen after clearning the cache: https://prnt.sc/xct0b9. When the support will respond?
The third day after posting. Error on homepage as usual: https://prnt.sc/xf8rns. Disappears after cleaning cache. Still zero reaction from support, anthough asked already tho times in chat!!!
Info: mistake happens only on main page, not on other ones.
Waiting for reaction)
I have checked your site yesterday and today. It seems okay. Are you checking with the same browser? Then clear Browser's cache.
Best regards
The site is absolutely NOT OK, because I am cleaning Cache continiously in Joomla, in Smartphone, on PC!!!!! So please react, because the starting page is being destroyed several times per day!!!!!!!!!!!!!!!!!!!!!!!!!!!
Just cleaned the cache of Smartphone, and get the same issue: https://prnt.sc/xfs6vw
It is about cache on server, and the issue occurs only for homepage, not for any single subpages!!! And after deletinv cache in Joomla mistake disappears and accurs again after short period of time
Day five, still no reaction from you, guys). Here is the record of the mistake (in Russian, the next one will be in English). The homepage is not loading correctly: https://share.getcloudapp.com/WnuBR6wK
Mistake disappears after cache cleaning
And here is the same evidence in english: https://share.getcloudapp.com/P8ukZX6D. So, please react and correct the issue
Please share superadmin access to check your issue.
Still same issue. Today resetted cache twice.
Already since 3 weeks the same issue: https://prnt.sc/z2dusl. Have cleanded cache to correct the view.
Good morning! The same issue today: https://prnt.sc/z6uwe0. What is the progress in solving the issue?
Good morning! When can I see your reaction on technical defect? Already since 3 weeks no reaction, no questions, no suggestions? Today have resetted the cache again.
Please give us access to your desktop via AnyDesk to check your site remotely. Give us time between 10am - 6pm (GMT + 6).
Sorry, I do not understand, what you mean. You wanna have AnyDesk connection to my private Windows PC? The issue is on the web server, why you do not request to web server? And what do you want to do on my private PC which has nothing to do with the web server?
Still have no clue for which purposes you need the access to my private PC for correction of issues on web server. Access is in hidden content
Goog morning from Europe! Same issue today: https://prnt.sc/zpcmha, solvet it after cleaning cache. Access to AnyDesk on private PC (although I have no clue why you need my private PC for solving issues with SP Page Builder) is open. Status of solution???
Please share your available time to check your pc browser remotely. The thing is your site looks fine here. This is why I wanted to check it remotely.
I have provided to you the access to my private PC yesterday as you requested over AnyDesc, and PC was runnign whole night and day without your access))) But it is not the ussue of the PC: I have 2 pieces at home, and just now the issue was AGAIN and was visible AT 2 DIFFERENT PCs in 2 DIFFERENT BROWSERS (Chrome and Edge) simultaniously. So it is not the question of local PC settings.
