Hi there,

Please follow the instructions.

Download A akeeba backup using akeeba backup extension

https://drive.google.com/file/d/1HwEmKAzw-uVWQHdASGHU31nJaJKBSR56/view

Install the Akeeba backup in your localhost

https://drive.google.com/file/d/16fMwHR2ZAa3yctnP5rn7zm6YlwB7ijQj/view

Then check & let me know.

-Thanks

Hi Toufiq

Sorry, but the 2nd video is to much for me... Other solution?

Domi

First of all, you need to check it localhost. Let me know if it works your localhost. Thanks

Why I have to do that? You have my access. Please solve the problem.

I have uninstalled and reinstalled SP Page Builder. I wanted to update the database, but it did not work, although there was a positive feedback. Please take a look, it is really urgent.

Is it possible that it does not work because it is a Windows server and not a Linux server?

I have xampp installed on my computer, but unfortunately with a virus. I have uninstalled everything again and do not want to install this program again.

I have read some posts from the forum and probably it is because of the file permissions. Unfortunately it's a windows server and you can't change the file permissions via Filezilla. I will arrange a migration to a Linux server, but first I have to get the access data for the customer's control panel. I will be happy to get back to you if this option does not work.

I am working with your issue. Give me time. Thanks

Download the akeeba backup and run in your hosting or localhost. I hope no problem will be. I have updated the database manully.

Follow this video https://drive.google.com/file/d/16fMwHR2ZAa3yctnP5rn7zm6YlwB7ijQj/view