Frontend Editor is not working - Forum | JoomShaper
Staff replied SP Page Builder

Frontend Editor is not working

Asked by Lum Chee Seng 4 years ago Last activity 4 years ago

I have installed SP Page Builder to 4 websites under my management. However, two of the webistes, the Frontend Editor is not work.

The screenshot as the following;

https://ibb.co/HrHGhfN

I am aware the two websites which the frontend editor is not work are installed with ExtraWatch, I suspect the problem is cuased by ExtraWatch, however, after I uninstall ExtraWatch, the SP Page Builder Frontend Editor is still not work.

My website which the Frondend Editor does not work as the following;

https://www.visit-sekinchan.com

https://winionsanitarynapkin.com/

Basic Information as the following;

  1. Joomla Version : 3.10.1
  2. Template: Helix Ultimate Version 2.0.5
  3. PHP Version: 7.4.25
  4. SP Page Builder Pro 3.8.0

Please help and advise.

Thank you

7 replies

Oldest first Newest first Most helpful
Toufiq Senior Staff
4 years ago

Hi there,

Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon. 

-Thanks

Lum Chee Seng Asked this
4 years ago · edited

Dear Mr Toufiq,

Thanks for your reply. Please check the administrator login information.

Jostin Lum

Joas SE
4 years ago

Hello, I'm in the same case as Justin Lum. I have the same configuration and the same issue as him. Please would you like to help me also?

Toufiq Senior Staff
4 years ago

@Lum Chee Seng Please check now and let me know. I have disabled css and js compression. Thanks

Toufiq Senior Staff
4 years ago

@Joas SE Please create new forum post. Thanks

Lum Chee Seng Asked this
4 years ago

Mr Toufiq, problem solve. Thank you for your help.

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