Hi there,

Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon. 

Note: Which Template did you use?

-Thanks

Hi please see details

Super admin access please

Done

Almost done solved. Just need database access. Thanks

Hi please see

Please check now image upload and save

Seems to be working fine now thanks, what was the problem?

Will you please spend some to write a review about our product and support quality? 

https://extensions.joomla.org/extension/sp-page-builder/

Hi Toufiq no problem about leaving a review but now i have another issue. I am create a page (save as a copy) then when i leave the page builder the page is not there. I have tried this several times, several different ways from creating a blank page and importing a template it still wont save.

I should note this is with the pagebuilder

Can you provide me the database access to check the page builder database table. I think the page builder table id is not auto_increment. Thanks

Toufiq the access was provided via cpanel if you need me to send that again?

see

https://prnt.sc/20yh75k

Strange i just logged in, could you pm your ip in case the server is blocking you

https://prnt.sc/20yrstd

https://prnt.sc/20yrx7i

Every tables id need to set auto_increment

https://prnt.sc/20yryoe

Thanks for the hosting access. But, there is permission issue. Your hosting provider can change auto_increment feature.

These tables all have their id columns set to auto_increment now.

Only the j986w_sppagebuilder table was causing an issue, as it already had entries but the ids started at zero.

Glad to know that your problem has been solved. Will you please spend some to write a review about our product and support quality? 

https://extensions.joomla.org/extension/sp-page-builder/