Image Content Problem - Question | JoomShaper

Image Content Problem

SG

Steven Gourlay

SP Page Builder 1 week ago

When i add image content addon, when i hit save and preview it shows fine. If i copy an existing image content addon it shows fine.
When i try and change the image of the content addon the whole module dissapears.
I have checked the image sizes, i have duplied twice seen two then change one image to the same as other and it still just vanishes.

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19 Answers
Toufiq
Toufiq
Accepted Answer
Senior Staff 1 week ago
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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 week ago

Hi there,

Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon. 

Note: Which Template did you use?

-Thanks

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SG
Steven Gourlay
Accepted Answer
1 week ago

Hi please see details

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 week ago

Super admin access please

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SG
Steven Gourlay
Accepted Answer
1 week ago

Done

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 week ago

Almost done solved. Just need database access. Thanks

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SG
Steven Gourlay
Accepted Answer
1 week ago

Hi please see

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 week ago

Please check now image upload and save

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SG
Steven Gourlay
Accepted Answer
1 week ago

Seems to be working fine now thanks, what was the problem?

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 week ago

Will you please spend some to write a review about our product and support quality? 

https://extensions.joomla.org/extension/sp-page-builder/

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SG
Steven Gourlay
Accepted Answer
1 week ago

Hi Toufiq no problem about leaving a review but now i have another issue. I am create a page (save as a copy) then when i leave the page builder the page is not there. I have tried this several times, several different ways from creating a blank page and importing a template it still wont save.

I should note this is with the pagebuilder

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 week ago

Can you provide me the database access to check the page builder database table. I think the page builder table id is not auto_increment. Thanks

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SG
Steven Gourlay
Accepted Answer
1 week ago

Toufiq the access was provided via cpanel if you need me to send that again?

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SG
Steven Gourlay
Accepted Answer
1 week ago

see

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 week ago
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SG
Steven Gourlay
Accepted Answer
1 week ago

Strange i just logged in, could you pm your ip in case the server is blocking you

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 week ago

https://prnt.sc/20yrstd

https://prnt.sc/20yrx7i

Every tables id need to set auto_increment

https://prnt.sc/20yryoe

Thanks for the hosting access. But, there is permission issue. Your hosting provider can change auto_increment feature.

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SG
Steven Gourlay
Accepted Answer
1 week ago

These tables all have their id columns set to auto_increment now.

Only the j986w_sppagebuilder table was causing an issue, as it already had entries but the ids started at zero.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 6 days ago

Glad to know that your problem has been solved. Will you please spend some to write a review about our product and support quality? 

https://extensions.joomla.org/extension/sp-page-builder/

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