When i add image content addon, when i hit save and preview it shows fine.
If i copy an existing image content addon it shows fine.
When i try and change the image of the content addon the whole module dissapears.
I have checked the image sizes, i have duplied twice seen two then change one image to the same as other and it still just vanishes.
Solved
SP Page Builder
Image Content Problem
Accepted answer
Marked as the solution
Toufiq Senior Staff
18 more replies
Toufiq Senior Staff
Hi there,
Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon.
Note: Which Template did you use?
-Thanks
Steven Gourlay Asked this
Hi please see details
Toufiq Senior Staff
Super admin access please
Steven Gourlay Asked this
Done
Toufiq Senior Staff
Almost done solved. Just need database access. Thanks
Steven Gourlay Asked this
Hi please see
Toufiq Senior Staff
Please check now image upload and save
Steven Gourlay Asked this
Seems to be working fine now thanks, what was the problem?
Toufiq Senior Staff
Will you please spend some to write a review about our product and support quality?
Steven Gourlay Asked this
4 years ago
· edited
Hi Toufiq no problem about leaving a review but now i have another issue. I am create a page (save as a copy) then when i leave the page builder the page is not there. I have tried this several times, several different ways from creating a blank page and importing a template it still wont save.
I should note this is with the pagebuilder
Toufiq Senior Staff
Can you provide me the database access to check the page builder database table. I think the page builder table id is not auto_increment. Thanks
Steven Gourlay Asked this
Toufiq the access was provided via cpanel if you need me to send that again?
Steven Gourlay Asked this
see
Toufiq Senior Staff
Steven Gourlay Asked this
Strange i just logged in, could you pm your ip in case the server is blocking you
Toufiq Senior Staff
Every tables id need to set auto_increment
Thanks for the hosting access. But, there is permission issue. Your hosting provider can change auto_increment feature.
Steven Gourlay Asked this
These tables all have their id columns set to auto_increment now.
Only the j986w_sppagebuilder table was causing an issue, as it already had entries but the ids started at zero.
Toufiq Senior Staff
Glad to know that your problem has been solved. Will you please spend some to write a review about our product and support quality?
Log in to reply.