Social Share Buttons - Question | JoomShaper
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Social Share Buttons

K

komir

Template 3 years ago

Hi I have updated Gazzete ( https://www.skolica.net/ ) to the latest version. After the update, Share icons are disappeared. Temporary, I add Fastsocialshare plugin for the share, but, I want to use native Helix share Thank you

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12 Answers
Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 3 years ago #47470

Hi there!

Sorry for the inconvenience.

Can I have the problematic URL where Share icons are disappeared, please? I need to check, maybe you can give me a test URL?

Best Regards

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K
komir
Accepted Answer
3 years ago #48160

Did you check?

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K
komir
Accepted Answer
3 years ago #49636

Hello anybody here?

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 3 years ago #52014

Hi,

Really sorry for the unwanted delay.

Would you please give me your admin access to check?

Best Regards

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K
komir
Accepted Answer
3 years ago #52020

Added in hidden content

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K
komir
Accepted Answer
3 years ago #54406

Any solution?

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 3 years ago #54835

Hi there!

Due to some unavoidable circumstances, I was unable to look into the issue, sorry for this.

The version upgrade may have an issue I guess. This is why I have taken a full backup of your site and then tried to completely remove the Template and then reinstall to see if it helps!

I am trying to restore the last backed up version but it is showing me an error:

https://prnt.sc/26m0rrn

Where are your backups stores actually? Can you restore the backup for me kindly? It seems I am not authorized to do so from here.

Please let me know once it is restored.

Best Regards

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K
komir
Accepted Answer
3 years ago #54836

I will now restore backup

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K
komir
Accepted Answer
3 years ago #54844

I have restored from backup

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 3 years ago #54848

The links you have given me are not showing me the site now. Is the restoring backup succeeded?

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K
komir
Accepted Answer
3 years ago #54849

Try now, I have forgoth to restore .htaccess

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