Solved SP Page Builder

Issues Since Upgrading

Asked by Bryan Mendoza 5 years ago Last activity 5 years ago

Everything was great for some time, but since the 3.7.6 upgrade my website has stopped handling column/row width properly. Everything appears fine on the backend, and everything on the frontend works except the Columns icon/link. I went through all the troubleshooting suggestions I could find on here since then and I had no luck, so I considered it may be my template.

To test I downloaded a new quickstart template (Hope) from your website, created a new database/database user and installed it in a new directory. I made sure everything was up to date and the most recent versions were installed. Unfortunately the same issue exists. Brand new install, new template, new database, new directory, same issue.

I'm using cPanel hosting through GoDaddy. I've tried PHP 7.1, 7.2, 7.3 and 7.4.

Please advise as my site has been a mess for some time now with columns broken all over.

Thanks.

Accepted answer

Marked as the solution

Toufiq Senior Staff

5 years ago

https://prnt.sc/wg8yja
https://sensimedia.net/22/

Please check also the main site
https://sensimedia.net/

16 more replies

Toufiq Senior Staff

5 years ago

Hi there,

Thanks for contacting us. Sorry for the inconvenience. Please provide me the Joomla administrator access via hidden content area. I will check & get back to you soon.

-Thanks

Bryan Mendoza Asked this

5 years ago

Thank you, login included.

Toufiq Senior Staff

5 years ago

Hi there, Please provide me the cpanel access. I will made a fresh installation for you. Thanks

Bryan Mendoza Asked this

5 years ago

Ok, but the link I provided was a fresh install, I just started filling in content while I was waiting for a reply here. It's only a little over a day old.

This is the test site, my live site is still a mess. I'll need to know what the issue is and how to fix it so I can fix the existing site rather than have to move all of my content over to another new install.

Thanks

Toufiq Senior Staff

5 years ago · edited

Please check the hidden content

Bryan Mendoza Asked this

5 years ago

I'm not seeing any hidden content?

Toufiq Senior Staff

5 years ago

http://sensimedia.net/22/administrator

admin

demo

Please change the password asap

Bryan Mendoza Asked this

5 years ago

Ok great, I've logged in and changed the login info, the layout looks correct.

Do we know what the issue is so I can repair my existing site now? I was only installing this template to test it and figure out why my existing site was broken. This isn't my live site/template and I have way too much content to spend 2 days carrying everything over.

Toufiq Senior Staff

5 years ago

I have to know what have you done from start. Without knowing your process i can't investigate your issue. Thanks

Bryan Mendoza Asked this

5 years ago

I didn't do anything. Everything was working fine until the 3.7.6 upgrade, then all of a sudden columns and rows started acting up. There were no issues prior to that upgrade and I haven't modified anything that would affect it.

Toufiq Senior Staff

5 years ago

Do you have backup of your previous site. I mean before upate your site, do you have backup of your site?

Bryan Mendoza Asked this

5 years ago

That was 2 upgrades ago as we're up to 3.7.8 now, I don't think I have a backup prior to 3.7.7. If you were able to get it working on that new install, what was causing the issue? Is it not something I can fix? Is there a version of 3.7.6 I can try reinstalling?

Toufiq Senior Staff

5 years ago

What i have done.

After installation the quickstart pack. I have updated the Joomla and installed the latest version of Page Builder 3.7.8.

Bryan Mendoza Asked this

5 years ago

I did the exact same thing and it didn't work. As mentioned in my original post I installed the quickstart pack in a new database in a new folder and I had the same layout issues taking place on my live site.
You must have used a different setting or something somewhere if your install is behaving differently, there's clearly a missing variable somewhere if both of my installs (new and old) carry the same issue.

I'm including the login to my live site below in case you can fix it as well so I can avoid having to reinstall everything into a new site. You'll notice the right column isn't working anywhere and instead shows up below the main content.

Thanks

Bryan Mendoza Asked this

5 years ago

That was it?? That setting had been like that for some time as I don't recall changing it, I don't know why it would have become an issue all of a sudden.

But regardless, looks ok now.

Thanks.

Toufiq Senior Staff

5 years ago

Glad to know that your problem solved. Thanks