Staff replied SP Page Builder

Error linking SPPB Addon with Instagram account

Asked by Christopher Billings 5 years ago Last activity 5 years ago

Hey,

I have having troulbe connecting the SPPB Instagram Addon with Insta. This is the error message i recieve from Facebook:

Facebook has detected Joomshaper SPPB isn't using a secure connection to transfer information.
Until Joomshaper SPPB updates its security settings, you won't be able to use Facebook to log into it.

This was the URL i am using, naturally with my domain name.

https://your-domain.com/administrator/index.php?option=com_sppagebuilder&task=instagram.accessToken

Any ideas?

I am using SP Page Builder Pro and have the lastest Joomla update installed.

Regards

34 replies

Ofi Khan Staff

5 years ago

Hello Chris

Please follow this blog and set up Instagram Access Token.

Best regards

Muntasir Sakib Staff

5 years ago

Hello Chris,

Please, have a look at the documentation here to set up the account properly.

Feel free to give us a buzz if the issue still remains the same.

Thank you!

Christopher Billings Asked this

5 years ago

Thanks guys.

I have followed all steps a number of times and have tried a few different options, but i still get this message:

Facebook has detected Joomshaper SPPB isn't using a secure connection to transfer information.
Until Joomshaper SPPB updates its security settings, you won't be able to use Facebook to log into it.

Any ideas?

Ofi Khan Staff

5 years ago

Where do you get this message? Please share a screenshot of your issue to understand it better.

Christopher Billings Asked this

5 years ago

https://prnt.sc/10m4j2k

Ofi Khan Staff

5 years ago

Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials.

Christopher Billings Asked this

5 years ago

Provided in Hidden Content box

Ofi Khan Staff

5 years ago

Please set your app in Live Mode and then check.

Christopher Billings Asked this

5 years ago

I now get this error message:

https://prntscr.com/10nyuvl

What URL do i need to use?

Ofi Khan Staff

5 years ago

Please follow the process again. Set your app in IN DEVELOPMENT mode. Make sure that you are the admin of the app.

Christopher Billings Asked this

5 years ago

You are sending me on a merry-go-round!!

I have the original error message: https://prnt.sc/10m4j2k

Christopher Billings Asked this

5 years ago

Hey guys,

Any updates or ideas? I have followed everything you have recommend and i am going around in circles. Please advise.

Regards

Ofi Khan Staff

5 years ago

Please allow me time till Monday. I will talk to the developers.

Ofi Khan Staff

5 years ago

Apology for the delay. I have made a tutorial on How to setup Instagram Gallery Addon. Please follow the steps in the tutorial.

Christopher Billings Asked this

5 years ago · edited

Thanks for the tutorial. I have followed the step exactly and i still get the same error message.

https://prnt.sc/10m4j2k

There is obviously something that is causing the issue that we are not aware of, i have searched a number of different options and nothing seems to work.

I don't have more time to waste on this issue and thus i request a refund on the product, so i can purchase a plugin that can actually perform the task required.

I await your timely reply.

Regards

Ofi Khan Staff

5 years ago

I have checked your site with my APP ID and APP Secret. I think the issue is that your site is not SSL certified. Please follow this blog to enable HTTPS.

Christopher Billings Asked this

5 years ago · edited

Thanks for the quick reply.

I have just updated my SSL Certificate and is now running.

I now get this error message:

https://prnt.sc/115pmru

I have added my URL to the App Domains and still didn't change anything.

Ofi Khan Staff

5 years ago

Add your site URL in Facebook Login -> Settings -> Valid OAuth Redirect URIs.
https://prnt.sc/116b38f

Christopher Billings Asked this

5 years ago

Thanks again for your response.

Now i am getting this error message:

https://prnt.sc/116dy0d

I will put the URL configurations, that i used, in the hidden message box.

I tried both simultaneously and each one seperately. I got the same error message for each attempt.

Ofi Khan Staff

5 years ago

In the Valid OAuth Redirect URIs add this (in the hidden section)

Christopher Billings Asked this

5 years ago

Still getting the same error message

Ofi Khan Staff

5 years ago

okay. let's try one more time

Christopher Billings Asked this

5 years ago

still getting the same error message!!

Christopher Billings Asked this

5 years ago

Any other suggestions? How can we solve this issue?

Ofi Khan Staff

5 years ago

Please allow me a day. I have tried all possible ways. I knocked the developer team.

Christopher Billings Asked this

5 years ago

Great thanks

Vlad

5 years ago · edited

Hello! I look forward to a solution to the problem. I have been unable to do a similar task for several days.
Please clarify what I should write here: "In the Valid OAuth Redirect URIs add this"

Christopher Billings Asked this

5 years ago

How is the problem progessing? Is there an update?

Ofi Khan Staff

5 years ago

Please go to Settings -> Advanced and turn on YES on Share Redirect Allow List and then save.

Screenshot at Apr 14 15-55-05.png

Christopher Billings Asked this

5 years ago

Thanks for info.

Unfortunately i am still getting the same error!!

I have tried all combinations of URLs and i even created a new app again, but everything i get the same error.

Christopher Billings Asked this

5 years ago

How is this issue progressing?

It has been over a month now with no solution!!

Ofi Khan Staff

5 years ago

I have talked with the developer team. They will fix it in the next update. Apology for this inconvenience.

Vlad

5 years ago

Great news! Do you know the approximate implementation timeframe?

Ofi Khan Staff

5 years ago

Sorry, no exact date is available. It is probably coming the next month.