I have a pro subscription but the blocks are still not available. It says I need to buy the upro subscription. How can I unlock the blocks so I have access to them? Let me know what I need to do to fix this, or let me know what I need to send you so you can fix this problem.
Staff replied
Extensions
Blocks Wont Work Even Though I have A Pro License
3 replies
Rashida Rahman Staff
Hi there!
Thanks for reaching out to us.
The following documentation link may help:
If you need further assistance, please let me know.
Best Regards
Richard Percoco Asked this
I have already tried to put my email and license key in there. it says it saves and is all good but nothing happens. This is why I am trying to figure out what is happening. What do I do from here?
Rashida Rahman Staff
Hi Richard,
Have you cleared your Joomla and browser cache deeply, please?
Best Regards
Seppe
Good morning
Same here.
I have a Pro license.
My email and key are activated.
The domain is added under my profile
I cleared the cache... but still get the message I need to upgrade to PRO
Seppe
found it
it's not the browser cache that need to be cleared... but the Joomla-cache.
It works now
Rashida Rahman Staff
Hi Seppe,
Glad that you have found it out:)
Have a nice day!
Rashida Rahman Staff
Hi Richard Percoco,
If your issue has been solved, you may accept the most useful answer in order to close the post.
Best Regards
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