Blocks Wont Work Even Though I have A Pro License - Question | JoomShaper
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Blocks Wont Work Even Though I have A Pro License

RP

Richard Percoco

Extension 11 months ago

I have a pro subscription but the blocks are still not available. It says I need to buy the upro subscription. How can I unlock the blocks so I have access to them? Let me know what I need to do to fix this, or let me know what I need to send you so you can fix this problem.

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Website
http://www.thelibertyguide.com
7 Answers
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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 11 months ago #116949

Hi there!

Thanks for reaching out to us.

The following documentation link may help:

https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-4/how-to-tips#how-to-add-the-license-key-and-activate-pro-feature

If you need further assistance, please let me know.

Best Regards

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RP
Richard Percoco
Accepted Answer
11 months ago #117199

I have already tried to put my email and license key in there. it says it saves and is all good but nothing happens. This is why I am trying to figure out what is happening. What do I do from here?

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 11 months ago #117459

Hi Richard,

Have you cleared your Joomla and browser cache deeply, please?

Best Regards

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S
Seppe
Accepted Answer
11 months ago #117405

Good morning Same here.

I have a Pro license. My email and key are activated. The domain is added under my profile

I cleared the cache... but still get the message I need to upgrade to PRO

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S
Seppe
Accepted Answer
11 months ago #117406

found it

it's not the browser cache that need to be cleared... but the Joomla-cache. It works now

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 11 months ago #117457

Hi Seppe,

Glad that you have found it out:)

Have a nice day!

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 8 months ago #125835

Hi Richard Percoco,

If your issue has been solved, you may accept the most useful answer in order to close the post.

Best Regards

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