Section Library Tells Me To Buy Pro Even Though I Do. - Question | JoomShaper
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Section Library Tells Me To Buy Pro Even Though I Do.

Nader A.

Nader A.

SP Page Builder 4 months ago

Hi,

Can someone go into my account (info in hidden details) and please get this working. I purchased a license and have the latest Pro version installed. I cleared my cache in both Joomla and browser and it still says I have to purchase pro version even though I did. Thanks.

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Website
https://radiowatermelon.com
6 Answers
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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 4 months ago #196274

I apologize for the inconvenience caused. Could you please check now and let me know if the issue is resolved on your end?

Looking forward to your response.

Best regards

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Nader A.
Nader A.
Accepted Answer
4 months ago #196275

Hi Atick. Yes, it's resolved. Can you please let me know what you did to fix it? This has happened before to me and I don't understand what the issue is. Thank you!

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 4 months ago #196276

I just clear you joomla cache which resolve the issue

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Nader A.
Nader A.
Accepted Answer
4 months ago #196277

I did that three times lol. I guess you have the magic touch. I'm not sure why clearing the cache multiple times for me didn't work. Very odd. But thank you for your help.

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 4 months ago #196282

Hi Nader,

please next time follow tips from https://www.joomshaper.com/documentation/sp-page-builder/troubleshooting

we have there many solutions for typical problems, also that one ;]

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Nader A.
Nader A.
Accepted Answer
4 months ago #196321

Thanks, Paul.

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