I do not receive email notifications about messages from the forum

Mehtaz Afsana Borsha Staff

3 years ago

Hi

Thanks for contacting us. Please logout from your acount and then login again. Then clear your browser cache and check. Make sure you have click clear all notifications button.

https://prnt.sc/IE4s8KDt0Q75

-Regards.

Dmitry Goncharov Asked this

3 years ago

https://disk.yandex.ru/i/LjxipautoennFw

I click and the following message appears

Mehtaz Afsana Borsha Staff

3 years ago

Could you please logout and then login again?

Dmitry Goncharov Asked this

3 years ago

Yes. I logged out and logged in again. I do not receive notifications about new messages on the forum in my email.

Mehtaz Afsana Borsha Staff

3 years ago

Ok I will inform our team about it.

Dmitry Goncharov Asked this

3 years ago

Which email do you receive notifications from?

‏‏‎ ‎J‏‏‎‎e‏‎‏‏‎‎n‏‏‎‎s W.‏‏‎

3 years ago

I had also reported this or similar issue 1 month ago, since I noticed a server error when replying to a thread in the ajax request for notifications.

https://www.joomshaper.com/forum/question/26635#qa-answer-126389

Could you test if the F12 developer console shows an error when you reply to this post?

Update: tested it my self right now and it is the same error i guess.

Mehtaz Afsana Borsha Staff

3 years ago

Allow us some time please, I have already informed our team, I hope they will solve it ASAP.

Mehtaz Afsana Borsha Staff

3 years ago

Allow us some time please, I have already informed our team, I hope they will solve it ASAP.

Dmitry Goncharov Asked this

3 years ago

Yesterday we received notifications for all the time they did not come. 40 letters have arrived. Everything seems to be working now.

Mehtaz Afsana Borsha Staff

3 years ago

Glad to know that it is now working. You can now close this post by accepting the answer.