I do Not Receive Email Notifications About Messages From The Forum - Question | JoomShaper

I do Not Receive Email Notifications About Messages From The Forum

Dmitry Goncharov

Dmitry Goncharov

General 7 months ago

Also, the counter of unread messages is not reset, even after reading the topic. https://disk.yandex.ru/i/mjXc7sIHvHhZeg

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11 Answers
Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 7 months ago #129400

Hi

Thanks for contacting us. Please logout from your acount and then login again. Then clear your browser cache and check. Make sure you have click clear all notifications button.

https://prnt.sc/IE4s8KDt0Q75

-Regards.

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Dmitry Goncharov
Dmitry Goncharov
Accepted Answer
7 months ago #129405

https://disk.yandex.ru/i/LjxipautoennFw

I click and the following message appears

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 7 months ago #129558

Could you please logout and then login again?

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Dmitry Goncharov
Dmitry Goncharov
Accepted Answer
7 months ago #129611

Yes. I logged out and logged in again. I do not receive notifications about new messages on the forum in my email.

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 7 months ago #129696

Ok I will inform our team about it.

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Dmitry Goncharov
Dmitry Goncharov
Accepted Answer
7 months ago #129749

Which email do you receive notifications from?

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‏‏‎ ‎J‏‏‎‎e‏‎‏‏‎‎n‏‏‎‎s W.‏‏‎
‏‏‎ ‎J‏‏‎‎e‏‎‏‏‎‎n‏‏‎‎s W.‏‏‎
Accepted Answer
7 months ago #129798

I had also reported this or similar issue 1 month ago, since I noticed a server error when replying to a thread in the ajax request for notifications.

https://www.joomshaper.com/forum/question/26635#qa-answer-126389

Could you test if the F12 developer console shows an error when you reply to this post?

Update: tested it my self right now and it is the same error i guess.

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 7 months ago #129857

Allow us some time please, I have already informed our team, I hope they will solve it ASAP.

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 7 months ago #129859

Allow us some time please, I have already informed our team, I hope they will solve it ASAP.

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Dmitry Goncharov
Dmitry Goncharov
Accepted Answer
7 months ago #130234

Yesterday we received notifications for all the time they did not come. 40 letters have arrived. Everything seems to be working now.

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 7 months ago #130264

Glad to know that it is now working. You can now close this post by accepting the answer.

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