EasyStore: Stripe payment issue - click Pay, not sent to Stripe but Order email generated

Can you please check my site as well and also figure out why unpaid orders are being counted in the analytics and not as a cancelled order?emails going to customers as confirmed orders but they didn't pay theytheyidnt theythey

Hello Toufiq,

I was able to get the Stripe payment method working...
You will or will not believe me but until recently the Stripe plugin did not have a Payment Environment [ Live/Test ] line and button.

BUT there is STILL a logic issue with the way things are setup with EasyStore...

I put something in my cart, I go to the cart and enter my information and then I go to Pay and let's just say I get a phone call or I decide NOT to go through all of the way to actually paying, I, as the customer, STILL receive a :

Your Order Confirmation - Order #14 with

Dear Customer,

We've received your order and are thrilled to confirm your recent purchase with us! Your order details are as follows:

EXCEPT I DID NOT PAY for this order...

When are you going to fix this aspect of the issue ?
Sincerely,

E.

same issue please make a priority and fixfix

This issue occurs not only with Stripe payment plugin, but also with Mollie payment plugin and I assume it occurs with all payment plugins.

See my post: https://www.joomshaper.com/forum/question/29860

Best regards,
Peter

Please fix ASAP. We cannot put a store in production and LIVE if this is how its going to be until fixed. Extremely disatisified here.

Hello Toufiq,

Thanks. I agree with David, can't go live with a store with the current order.

Sincerely,

E.

This has to be fixed asap. A lot of customers are not able to bring there shop live when the checkout procedure is not right.

Regards,
Peter

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Are you aware this also occurs with PayPal payment plugin? It does, so another store I built is having the same issue.

Any update on this? I purchased this on thanksgiving and it's not working. We get orders showing on the backend that were not paid.

I placed an order finally and it went to stripe. However here is what did not do what its supposed to do after I placed the order:

1. never received confirmation order as the acting customer
2. the order shows as unpaid in back office:
   Sunday, 11 February 2024, 03:33 AM Guest User Unpaid Unfulfilled $1.04
3. the "continue shopping" button url brings you to an invalid empty page.
4. stripe does not receive over information such as the customers shipping address from easystore
5. stripe does not receive variations of a product such as size or colors of a product
6. easystore shows the dashboard as $0 on successful orders.

there is no reason why we should have to login to the website to view more details, all the information related to the customer and items ordered should carry over to the payment portal.

I needed this to work since thanksgiving 2023 and nothing but problems.

Please have an answer as soon as possible, this product is a dud.

its been 5 days now with no updates, is this even a priority on your end?

FROM STRIPE

Hi there,

We’ve had some trouble sending requests in live mode to a webhook endpoint associated with your FIRE HOUSE INNOVATIONS LI INC account. Stripe sends webhook events to your server to notify you of activity in your Stripe account, such as a completed payout or a newly-created invoice.

The URL of the failing webhook endpoint is: https://firehouseinnovations.com/index.php?option=com_easystore&task=payment.onPaymentNotify&type=stripe

You (or someone on your team) configured your Stripe account to send events to that URL. You can change your account’s webhook endpoints from the Dashboard.

In most cases, a failing webhook does not impact your payments or payouts. However:

If you use subscriptions we rely on your webhook endpoint to notify you of new invoices. These invoices may be delayed for up to three days if your endpoint is unable to successfully receive them.

If you use Checkout and rely on the checkout.session.completed event as part of your purchase fulfillment process, you should review your completed payments to ensure you have fulfilled all recent purchases.

We’ve attempted to send event notifications to this endpoint 11 times since the first failure on March 2, 2024 at 10:24:17 PM UTC. If this endpoint is important to your application, please try and fix the issue. If you do not need this webhook endpoint, you can remove it from your Stripe webhook settings. We will stop sending event notifications to this webhook endpoint by March 11, 2024 at 10:24:17 PM UTC.

Here is the summary of errors we received while attempting to send webhook events:

11 requests had other errors while sending the webhook event.

You need to return any status code between HTTP 200 to 299 for Stripe to consider the webhook event successfully delivered.

For more details on these errors and to review your account’s recent activity, you can find the full set of events and request logs on the Dashboard.

For more in-depth information on how to use webhooks, we recommend reviewing our documentation.

Yours,

The Stripe team