Hi team, when the buyer proceeds to check out and is not registered he gets asked for the delivery information. when choosing the country the state supposed to pop up but the product details are then covered with a white bar:
Staff replied
EasyStore
Easy store bug when selecting state
5 replies
Mehtaz Afsana Borsha Staff
Hi
Thanks for contacting us and sorry for your issue. Do you want to hide that white bar? Could you please give me that specific page link?
-Regards.
Alex Barendregt Asked this
hi, the white bars are covering the information about price, delivery etc. when you are a guest and order a product, you go to check out then when you choose the country and the state appears of that country then the white bars are loading and often stop while loading. its a strange behaviour, and its not always. but we tried on various computers and browsers. the easy shop link is here:
https://wohnherde.at/shop
Mehtaz Afsana Borsha Staff
Could you please keep a full site backup and remake this checkout option again? You can follow the documentation below:
Alex Barendregt Asked this
2 years ago
· edited
that didn't help.
the problem is maybe a script issue:
when the User goes to check out and chooses one of the delivery countries (in my case "Austria" Österreich) the state appears (which is for all over Europe not needed only for the USA, but thats another issue)
when the state appears the white bars are covering the information and you can't proceed.
step 1
step2
the class: easystore-skeleton-container appears and outputs "easystore-skeleton" not sure if that helps
Alex Barendregt Asked this
UPDATE: the strange behaviour appears on all products in the category "zubehör / alias zubehoer"
i have 2 categories in that shop and the first category with 3 products are working fine. only if there is any other of the 20 products in the category "zubehoer" the error appears.
Mehtaz Afsana Borsha Staff
Sorry for your issue, Could you please create a new forum post about it? So that our senior staff can help you.
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