URGENT support required : Multiple ongoing issues with EasyStore and Orbit template - Forum | JoomShaper
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URGENT support required : Multiple ongoing issues with EasyStore and Orbit template

Asked by Stuart Clark 2 years ago Last activity 2 years ago

I've been building a new site for a few weeks now using Joomla, EasyStore, PageBuilder & Orbit template.

I'm not a novice at Joomla and have numerous other sites running it.

However - I'm STILL facing numerous issues with Orbit & EasyStore - issues which continue to go unanswered and which are preventing me from launching the site.

Unless these issues can get resolved in the next few days, I WILL be requiring a refund and will use other Joomla extensions and templates to create this site. The ongoing lack of support, missing features, and incomplete support answers are NOT ACCEPTABLE!

19 replies

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Ofi Khan Staff
2 years ago

Hello Stuart Clark

Apology for your experience. What are your issues? If you have already posted on the forum, then share the links. I will try to help you quickly.

Best regards

Stuart Clark Asked this
2 years ago · edited
  1. EasyStore default images are not displaying correctly. <-- this can NOT be fixed by hardcoding my site URL
  2. Breadcrumbs are not displaying on pages which do not have "Enable Page Title" set in menu items. This is incorrect Joomla behaviour and needs fixing
  3. EasyStore breadcrumbs are incorrect. For example, I get <site>\Shop\Shop\Category\Product\Shop shown on product pages
  4. There's no obvious way to make EasyStore create Joomla user accounts, despite there being an email response for such within EasyStore
  5. User Menu (which is set via menu.php in template) does not display correctly on small screens - e.g. mobiles - exactly where it is needed - FIXED
  6. EasyStore "filter" element looses categories - if you are in a category then NONE are displayed in the category picker and so it is impossible to go to a higher level category
  7. Only 1 level of category is correctly supported in EasyStore - I can not access sub-categories, nor correctly list products in them
  8. Why does "remember these details" not create a Joomla account when ordering as a guest?
  9. Account creation page redirects to a blank page
  10. User menu (within the template) re-directs to the Joomla profile page on login - it is not obvious which random file needs to be edited to correct this

I'm sure there's more - but so far, NONE of the above have been resolved!

Ofi Khan Staff
2 years ago

We have just released an update. Please check if any of these are fixed.

Stuart Clark Asked this
2 years ago

ALL these problems are AFTER the update to EasyStore 1.2.0.

PLEASE SUPPORT YOUR CUSTOMERS!

Stuart Clark Asked this
2 years ago

?????

Stuart Clark Asked this
2 years ago

I'm STILL waiting for answers for the issues above!

Ofi Khan Staff
2 years ago
  1. EasyStore default images are not displaying correctly. <-- this can NOT be fixed by hardcoding my site URL. Please share screenshot.
  2. Breadcrumbs are not displaying on pages which do not have "Enable Page Title" set in menu items. This is incorrect Joomla behaviour and needs fixing. Page title is hidden with template CSS. You can enable it with Custom CSS.
  3. EasyStore breadcrumbs are incorrect. For example, I get <site>\Shop\Shop\Category\Product\Shop shown on product pages. Breadcrumb issue will be fixed on the next release. If you want, then I can share a fix with you.
  4. There's no obvious way to make EasyStore create Joomla user accounts, despite there being an email response for such within EasyStore. If you add EasyStore -> Customers, then they will added as registered Joomla user.
  5. EasyStore "filter" element looses categories - if you are in a category then NONE are displayed in the category picker and so it is impossible to go to a higher level category
  6. Only 1 level of category is correctly supported in EasyStore - I can not access sub-categories, nor correctly list products in them. You can add the sub category as a menu item. Then it will be accessible. https://prnt.sc/9GDMdFmwyZgP
  7. Why does "remember these details" not create a Joomla account when ordering as a guest?. It will not create
  8. Joomla user account. The information will be kept separately in guest table.
  9. Account creation page redirects to a blank page. This is Joomla default behavior. But we will try to change it.
    User menu (within the template) re-directs to the Joomla profile page on login - it is not obvious which random file needs to be edited to correct this. You can change the redirection to any menu type you want. Just change it on the login menu item settings. https://prnt.sc/D8dDBQpaGCf6
Stuart Clark Asked this
2 years ago

Thank you for your answers - however some are not correct or are incomplete:

3) YES - I need the breadcrumbs displaying incorrectly in EasyStore to be fixed. I do not want to be waiting for a future update!
4) I want CUSTOMERS to be able to create their OWN account during the checkout process for EasyStore - AS VIRTUALLY EVERY OTHER ONLINE SHOP SYSTEM CAN DO
5) Not answered at all!
6) Not answered at all - this is something you need to address in EasyStore code!
7) This relates to 4) - THERE NEEDS TO BE A WAY FOR A GUEST TO PLACE AN ORDER AND HAVE A JOOMLA AND EASYSTORE ACCOUNT CREATED FOR THEM
8) Relates to 4) and 7)
9) None of my other Joomla sites redirect to a blank page on account creation - so not answered!

Stuart Clark Asked this
2 years ago

???

Ofi Khan Staff
2 years ago
  1. Please install this version on your site (in the hidden content). Breadcrumbs issue will be fixed.
  2. Not possible for now.
  3. You marked it as fixed.
  4. Please explain the issure more.
  5. Not possible for now. If the user registers on the site before the order placement, then they can become the customer.
  6. I have checked Casseopeia and found the same behavior. However, we will improve this in the future and you will have an option to choose the redirect link.
Stuart Clark Asked this
2 years ago

THIS IS NOT ACCEPTABLE!

  1. Breadcrumbs issue is NOT fixed in this latest update - it is only partially fixed! PLEASE take time to understand the actual issue before claiming fixes! (see 1st & 2nd screenshot below)
    As expected - this update BREAKS my issue with default product images AGAIN. (see 3rd screenshot below)

https://prnt.sc/P-X2DVlVQZqt

https://prnt.sc/Vh-ShrD7a3n-

https://prnt.sc/YMJRnqX7dZkF

  1. This is a very much required function - WHEN WILL THIS BE ADDED?

  2. You've changed numbers (was originally 6) and ignored the issue! Try setting up more than one category level and then TRY to navigate between categories using the EasyStore filter / category picker tool.

  3. (new 6) This is related to 5) - you basically haven't done ANY quality checking on EasyStore before releasing. IT IS NOT YET FIT FOR COMMERCIAL USE, YET YOU ARE CHARGING FOR IT

  4. Relates to 4 - Please explain WHY you have an email template in EasyStore for a function that doesn't exist???? (customer account creation is NOT possible for customers)

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